Information Technology Analyst

JOB SUMMARY:

• Support and maintain in-house computer systems, desktops, peripherals and telephone system. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Solves commonly occurring operations problems and refers more complex problems to specialized vendor support.

PRIMARY JOB DUTIES:

1. Adheres to Brodstone Healthcare Mission, Vision and Values.
2. Adheres to Brodstone Healthcare Standards of Behavior.
3. Assists with maintaining network users, user environment, directories, and security.
4. Keep systems up-to-date through operating systems upgrades.
5. Monitor networking equipment and servers.
6. Assist with the design, implementation, and ongoing support of the software and features.
7. Monitor web performance, network availability and security.
8. Oversee troubleshooting for system errors.
9. Provide technical support either by phone, remote access or site visits as needed.
10. Responds to IT issues; hardware maintenance, software, networking, etc.
11. Evaluate connectivity issues, equipment, and software.
12. Modify configurations, utilities, software, etc.
13. Set up equipment for new users.
14. Install, test and monitor servers, firewalls, and new software.
15. Perform data backups.
16. Install and update network system improvements as needed.
17. Assist with servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology and more.
18. Helps plan and develop policies and procedures for carrying out computer operations as requested.
19. Maintains computers and associated equipment on regular preventive maintenance schedule.
20. Repairs computers and associated equipment when malfunctions occur.
21. Contacts IT Manager and/or vendors as needed to solve problems.
22. Creates and updates records at intervals consistent with the Network Administrator and facility guidelines.
23. Attends and participates in departmental meetings / in-services, Brodstone Healthcare quality improvement program, etc.
24. Performs other duties as assigned.

EDUCATION:

• Required
  • GED or High School Diploma
• Preferred
  • Associate Degree - Information Technology

EXPERIENCE:

• Required
  • 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Preferred
  • Use of Cisco Networking Equipment

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Required
  • Valid Driver's License

Join Brodstone Healthcare and have a lasting impact on Rural Nebraska!