What are the responsibilities and job description for the Program Performance Specialist position at Brockton Area Multi-Servi?
Title: Program Performance Specialist
Location: Onsite
Pay Range: $60,000 - $ 70,000
Schedule: Mon – Fri 9AM – 5PM
Who We Are:
Founded in Brockton, MA in 1975, BAMSI is a 501(c)3 nonprofit organization “bringing people and services together.” Over the years, we have become one of the most trusted organizations working with children, families, individuals, and seniors to enrich their lives. At its core, BAMSI is about building connections with people and services. Each year, our organization impacts the lives of more than 50,000 individuals. BAMSI’s mission is to meet each person where they are so they can learn, grow, and thrive. BAMSI is committed to Diversity, Equity, Inclusion, Justice, and Accessibility; to creating a holistic system of care; and to abolishing the stigmas surrounding mental illness, disability, and addiction.
What We Offer:
- Time Off - 4 weeks combined vacation, personal and cultural holiday
- 12 paid holidays
- 2 weeks Sick Time
- Highly Specialized Paid Trainings including opportunity to earn CEUs
- HSA and Competitive Benefit Package
- 403B plan with discretionary match
- Wellness Activities
- Employee Assistance Program
- Career Development Opportunities
Performance and Improvement:
- Remain aligned with the mission and strategic plan of BAMSI, including providing substantive feedback to preserve the integrity of BAMSI’s mission and strategic plan.
- Monitor and report on agency and program specific performance outcomes as required by accreditation bodies (e.g., CARF) and relevant funding sources (e.g., DDS, DPH, DMH).
- Partner with program leadership (directors, assistant directors, managers) in the development of new programs and to track and improve existing program performance in conformance with applicable funding source regulations, licensing requirements, accreditation standards, and BAMSI standards and policies.
- Serve as a subject matter expertise and partner to program leadership (directors, asst. directors, managers).
- Help develop annual program performance dashboard for Operational Excellence.
- Maintain, including regular update, tools used to measure program performance
- Lead and facilitate the annual agency-wide scheduling of program performance reviews (program/operational, and health).
- Advise program leadership (directors, assistant directors, managers) on program-level key performance indicators (KPIs) and objective and key results (OKRs), including but not limited to identifying operational trends, patterns, best practices, improvement options to maximize performance, and other recommendations.
- Exhibit problem-solving abilities and methods to find solutions to program and agency problems utilizing process improvement techniques and tools.
- Assist new managers with training and acclimation to new role in program.
Committee Participation:
- Serve on Quality Management Committee.
- Serve as a liaison to the Adult Services Human Rights Committee.
Other:
- Perform other related work duties as needed or as assigned by supervisor or designee.
Qualifications
- Bachelor’s degree in management or human services field preferred but not required.
- Five (5) years’ experience in providing services in either day or residential programs serving adults with development disabilities, brain injury, or mental illness.
- Excellent written and oral communication skills required.
- Computer competent in Word, Excel, and Outlook desired.
- Must have valid driver’s license in state of residence and own means of transportation.
* Internal candidates are encouraged to apply
Mon-Fri 9AM - 5PM
Salary : $60,000 - $70,000