Case Manager

Medical Case Manager – HIV Services

Location: 722 Belmont Street & 74 Pleasant Street, Brockton, MA
Hours: 40 hours Monday - Friday 8:00am -4:00pm
Salary Range: $24–$25/hour
FLSA Status: Non‑Exempt

Who We Are:

BAMSI has been “bringing people and services together” since 1975. Our HIV Services program provides comprehensive, community-based care to individuals living with or at risk for HIV/AIDS. Through a combination of case management, outreach, prevention, and harm reduction services, we work to improve health outcomes, reduce barriers to care, and promote equity in underserved communities.

What We Offer:

• Time Off – Up to 4 weeks combined vacation, personal and cultural holiday
• 12 paid holidays
• Up to 2 weeks Sick Time
• Highly Specialized Paid Trainings
• Health and Dental Insurance
• Life, Short‑Term, and Long‑Term Disability Insurance
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities
Benefits vary based on position and scheduled hours.

Why BAMSI?

• Community Impact: Support individuals living with HIV/AIDS in accessing care and essential services
• Holistic Care Approach: Integrate medical, behavioral health, and social supports
• Collaborative Work: Partner with community organizations and multidisciplinary teams
• Growth & Learning: Gain experience in harm reduction, public health outreach, and case management

What You’ll Do:

The Medical Case Manager provides outreach, care coordination, and support services to individuals living with or at risk for HIV/AIDS, ensuring access to comprehensive healthcare and community resources.

Direct Care & Case Management

• Conduct outreach in collaboration with community partners to identify individuals in need of services
• Connect persons served to medical care, insurance, and social, mental health, and financial supports
• Perform ongoing assessments and develop individualized care plans
• Provide referrals and resource navigation based on client needs
• Conduct home visits and transport clients to appointments (medical, legal, social services, etc.)
• Provide health education, interpretation, and assistance accessing services
• Maintain accurate documentation and data entry in CareWare or other EHR systems

Community Engagement & Prevention

• Participate in community meetings focused on health access and education
• Collaborate with HIV Services team on prevention strategies (HIV/HCV/STI, overdose prevention)
• Screen, assess, and counsel individuals at risk for HIV/HCV/STI or opioid overdose
• Collect specimens for testing (venous blood draw, finger stick, oral swab, urine specimen)
• Stay current on HIV, STI, Hepatitis, substance use, and harm reduction best practices through trainings

Program Support & Operations

• Assist with operations of the BAMSI Community Food Pantry (inventory, ordering, pickup, distribution)
• Build and maintain professional relationships with clients, staff, and community partners
• Follow all agency policies, procedures, and safety protocols, including universal precautions
• Maintain flexibility to work occasional evenings and weekends as needed
• Perform additional duties as assigned

What You Bring:

Education & Experience:

• Associate or Bachelor’s degree in a human services field preferred, OR
• Minimum of 2 years professional or volunteer experience in a related field required
• Case management or care coordination experience required

Preferred Experience:

• Experience working with individuals living with HIV/AIDS
• Experience working with substance use/addiction populations
• Familiarity with harm reduction principles

Skills & Qualifications:

• Strong communication, organizational, and multitasking skills
• Ability to work independently and collaboratively in a team environment
• Cultural competency and comfort working with diverse populations
• Bilingual abilities (Haitian Creole, Cape Verdean Creole, Portuguese, Spanish) strongly preferred
• Excellent documentation and computer skills (Microsoft Word, Teams, Outlook)

Additional Requirements:

• Phlebotomy skills preferred or willingness to learn
• Valid driver’s license and reliable transportation required
• Residency in or familiarity with the Brockton area preferred

Why This Role Matters:

As a Medical Case Manager, you play a vital role in improving access to care, reducing health disparities, and supporting individuals in achieving stability and wellness. Your work directly impacts the health and well-being of the community.