What are the responsibilities and job description for the Collections Supervisor position at Brock & Scott, PLLC?
The Complaint department supervisor is responsible for ensuring overall client satisfaction by working with partners and operations managers to insure company policy and procedures are followed.
Main Job Tasks and Responsibilities
- Coordination and Supervision - Coordinate, manage and monitor the workings of the location. Demonstrate an effective understanding of process and workflow management and the ability to make appropriate changes to achieve Firm objectives.
- Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish Complaint department organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
- Quality - Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with Firm and regulatory standards.
- Production - Monitor performance and implement improvements. Ensure quality of file review. Assist in identifying, developing, evaluating and implementing new processes or procedures to improve service levels or reduce costs.
- Communication - Monitor, manage and improve the efficiency of support services such as IT and HR. Facilitate coordination and communication between support functions.
- Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
Requirements
- College degree in business administration, commerce, management, industrial technology or industrial engineering, is preferred. Highschool diploma or equivalent is required. Relevant production experience in a law firm setting is also a plus.
- Knowledge of business and management principles and practices
- Experience managing small groups
- Knowledge of project management principles and practices
- Information technology skills
- Computer proficiency in Microsoft Office, including Excel, Word and Outlook
Key Competencies
- critical thinking and problem-solving skills
- planning and organizing
- communication skills
- influencing and leading
- team work
- conflict management
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. but could extend into afterhours and weekends.
Job Type: Full-time
Pay: From $46,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $46,000