What are the responsibilities and job description for the Service Coordinator position at Brock Cabinets Inc?
Service Coordinator I (Charlotte, NC)
Company Description
Brock Cabinets Inc. is a leading cabinet and countertop company serving Raleigh, Fayetteville, Myrtle Beach, Charleston, Charlotte, and surrounding areas. Since 1960's, the company has been committed to delivering exceptional customer service and long-term value to homeowners, builders, and contractors. By partnering with top manufacturers, Brock Cabinets provides high-quality products backed by industry-leading service. Team members join a stable, growing organization that values professionalism, teamwork, and a customer-first approach.
Role Description
Brock Cabinets is seeking a full-time, on-site Service Coordinator I for our Charlotte, North Carolina location. This position plays a vital role in supporting the service department by coordinating service appointments, communicating with customers and service technicians, and ensuring service requests are handled efficiently from start to finish.
The Service Coordinator I serves as a key point of contact between customers, field personnel, and internal teams, helping to ensure a positive customer experience and the successful resolution of service-related issues. This is an excellent opportunity for someone who enjoys problem-solving, customer communication, and working behind the scenes to keep operations running smoothly.
Responsibilities
- Schedule and coordinate service appointments with customers and service technicians.
- Serve as a primary point of contact for customers regarding service requests, updates, and scheduling changes.
- Communicate with customers by phone and email to provide timely and professional support.
- Manage service orders and maintain accurate records, documentation, and status updates.
- Assist with warranty claim processing, reporting, and follow-up activities.
- Coordinate with field service technicians and internal departments to ensure efficient service delivery.
- Monitor service requests from initiation through completion to help ensure customer satisfaction.
- Track and update service-related information within company systems and databases.
- Support the service department by identifying and resolving scheduling conflicts and administrative issues.
- Help maintain a positive customer experience by ensuring service concerns are addressed promptly and professionally.
- Assist with general administrative tasks and reporting to support daily department operations.
Qualifications
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Excellent interpersonal, verbal, and written communication skills.
- Proven customer service skills with a focus on professionalism, responsiveness, and problem-solving.
- Ability to work effectively with customers, service technicians, vendors, and internal teams.
- Detail-oriented with strong follow-through and documentation skills.
- Ability to multitask in a fast-paced environment while maintaining accuracy.
- Experience with scheduling, dispatching, service coordination, or office administration is preferred.
- Proficiency with basic computer systems, email, and office software applications.
- Experience in construction, cabinetry, home improvement, or a related industry is a plus but not required.
- High school diploma or equivalent required; additional education or relevant experience is a plus.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Career growth and advancement opportunities
If you're organized, dependable, and enjoy helping customers while keeping operations running smoothly, we'd love to hear from you.