What are the responsibilities and job description for the Service Advisor position at Brock Automotive, Inc.?
Job Title: Service Advisor
Location: Salem, Oregon
Reports To: Service Manager / General Store Manager
About Brock Automotive
Brock Automotive is a trusted, community-based independent repair shop serving Salem and surrounding areas. Known for our honesty, technical quality, and customer service, we are growing and seeking a professional Service Advisor to join our team. As the first point of contact for customers, the Service Advisor ensures each client receives transparent communication, accurate repair recommendations, and a positive experience from drop-off to pick-up.
Position Summary
The Service Advisor is responsible for greeting customers, assessing their vehicle needs, preparing accurate estimates, and managing repair orders through completion. This role requires strong communication, organization, and automotive knowledge to ensure every customer receives exceptional service and trust in Brock Automotive’s recommendations.
Key Responsibilities:
- Greet customers promptly and courteously, listening carefully to their concerns.
- Communicate repair recommendations, timelines, and costs clearly and honestly.
- Prepare estimates, obtain approvals, and keep customers updated.
- Open and manage repair orders accurately and efficiently.
- Assign work to technicians and track progress on repairs.
- Review completed repair orders for accuracy and completeness.
- Support a positive and professional customer experience at all times.
Qualifications:
- 2 years of experience as a Service Advisor, Service Writer, or similar automotive role.
- Strong customer service and communication skills.
- Knowledge of vehicle systems, maintenance, and repair processes.
- Familiarity with shop management software (e.g., Tekmetric, Mitchell 1, Shop-Ware).
- Excellent organization and time management.
- Positive attitude and ability to work in a fast-paced environment.
Compensation & Benefits:
- Competitive hourly or salary pay plus performance bonuses.
- Health coverage 100%.
- 401 K w/matching 4%.
- Uniforms.
- Stocked Refrigerator with cold drinks and food.
- Paid time off and holidays.
- Training and growth opportunities within Brock Automotive.
How to Apply: Send your resume and cover letter to cheri@brockautomotive.com
Salary : $60,000 - $125,000