BROC Shelter Support Staff

BROC Shelter Support Staff

Summary:

Be responsible for providing daily support to shelter residents, ensuring the safety and security of the shelter; assist with various tasks related to the shelter's operation; this might involve assisting with intake and discharge, also daily, evening, and overnight activities and maintaining the cleanliness and organization of the shelter.

Schedule:

Rotating shifts of 4pm-12am or 12am-8am. Must be able to work overnights.

Essential Duties and Responsibilities-

· Build respectful, empowering relationships with shelter clients.

· Foster and maintain a healthy culture of respect, empowerment, and community where the clients can move forward towards their goals of stability.

· Coordinate client sign-in, sleeping arrangements, linen assignments, orientation, and responsibilities of the shelter, as well as shelter space and amenities.

· Conduct client intake and orientation for new clients when they arrive at the shelter.

· Monitor all client sleeping areas, bathrooms, communal areas, etc.

· Promptly deescalate any potential or actual conflict with clients.

· Complete staff logs, enter client characteristics, complete incident reports and bed night data into database.

· Oversee set up and clean-up of shelter space.

· Answer phone during shift, read and respond to phone calls, emails, or log communications.

· Participate in regularly scheduled staff meetings.

· Adherent to policy and procedures and employee handbook

· Actively participate in all required training.

· Conduct facility walkthroughs regularly.

· Provide feedback about resident interactions and progress.

· Be initiative-taking in conflict resolution.

· Other duties as assigned.

Qualifications:

· Understanding (or commitment to develop an understanding) of the intricacies of homelessness.

· Experience, ability and willingness to work respectfully with culturally diverse people.

· Maintain boundaries, both professionally and personally.

· Ability to remain calm and help in difficult situations.

· Ability to enforce shelter rules.

· Ability to work in a setting that can be highly stressful.

· Ability to work independently and as a team.

· Ability to interact with volunteers and provide leadership.

· Have the necessary attitude, knowledge, and communication skills to deliver culturally competent services.

· Have comprehensive understanding of conflict resolution and Trauma informed practices.

Education and/or Experience:

· Minimum three years' experience in the human service field.

· High School Diploma

Computer Skills:

Experience with databases and spreadsheet software is necessary.

Certificates, Licenses, Registrations:

Clean, valid driver’s license.

Work Environment:

· Shelter-based environment with periods of high activity and interaction with individuals in crisis.

· Flexible schedule may be required, including some evenings, weekends, or holidays.

· Ability to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds

PLEASE SEND LETTER OF INTEREST WITH RESUME

Compensation: $24-$25 per hour

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $25