BROC Shelter Case Worker

BROC Shelter Case Worker

Summary:

The Case Worker provides direct services to adult shelter participants, supporting them in achieving housing stability, improving self-sufficiency, and addressing barriers such as mental health, substance use, employment, and access to benefits. The role combines individualized case planning, advocacy, and resource coordination with ongoing support in a trauma-informed, harm reduction, and housing-focused environment.

Schedule:

8am-4pm, Monday-Friday, with some flexibility

Essential Duties and Responsibilities-

· Conduct intake, assessment, and orientation for new shelter participants.

· Develop individualized service and housing plans in collaboration with participants.

· Provide case management services including referrals, advocacy, crisis intervention, and ongoing progress monitoring.

· Assist participants in navigating housing systems, applying for benefits obtaining identification, and accessing health and social services.

· Support participants in setting and working toward short- and long-term goals, focusing on housing stability.

· Maintain accurate, timely case notes and documentation in agency database.

· Coordinate with external providers (healthcare, mental health, substance use, employment, and housing agencies).

· Facilitate participant groups or workshops related to life skills, employment readiness, or housing search as needed.

· Monitor participant compliance with shelter expectations while maintaining a supportive, respectful environment.

· Participate in team meetings, case conferences, and staff training.

· Uphold shelter policies, trauma-informed practices, and confidentiality standards.

· Perform other related duties as assigned.

Qualifications:

· Possess a bachelor’s degree in social work, human services, psychology, or related field (or equivalent combination of education and experience).

· Minimum 1-2 years of case management or direct service experience, preferably with homeless or vulnerable adult populations.

· Knowledge of housing systems, local community resources, public benefits, and trauma-informed care.

· Effective communication, organizational, and documentation skills.

· Ability to work independently and as part of a team.

· Commitment to equity, inclusion, harm reduction, and housing-first principles.

· Proficiency in Microsoft Office and data entry systems (HMIS experience preferred).

Computer Skills:

Experience with databases and spreadsheet software is necessary.

Certificates, Licenses, Registrations:

Clean, valid driver’s license.

Work Environment:

· Shelter-based environment with periods of high activity and interaction with individuals in crisis.

· Flexible schedule may be required, including some evenings, weekends, or holidays.

· Ability to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds

Compensation: $25 per hour

PLEASE SEND LETTER OF INTEREST WITH RESUME

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25