What are the responsibilities and job description for the Customer Support (Healthcare) position at broadwayventures?
At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we’re more than a service provider—we’re your trusted partner in innovation.
Are you someone who enjoys helping others, staying organized, and making a difference behind the scenes? If you’ve worked in customer service, a call center, retail, banking, or administrative roles—this could be the perfect next step in your career.
We’re looking for Customer Support Specialists who are great with people, detail-oriented, and comfortable learning new tools.
What You’ll Be Doing
- Provide friendly, helpful phone and email support to customers using our system
- Track and manage customer service requests using our internal tools
- Help users enroll in our services through an app and guide them through simple steps
- Support the setup of basic electronic transactions (we’ll train you)
- Assist with documentation and audits
- Collaborate with team members and contribute to smooth daily operations
What You’ll Need
- A high school diploma or equivalent
- At least 2 years of experience in a customer service or administrative role (retail, banking, office, call center, etc.)
- Strong communication skills—both spoken and written
- A professional and friendly demeanor
- Basic computer skills (such as email, browsing, and Microsoft Office, File Explorer)
Nice-to-Haves (Not Required)
- Associates Degree
- Familiarity with Electronic Data Interchange, Medicare or the Healthcare field
Schedule
- Monday to Friday, standard 8-hour shifts, M-F
- 2 - 3 times a month you would be required to work 10:30am - 7:00pm
- Typical office environment, hybrid schedule
If you're looking for a meaningful role with a company that values your contribution, apply now to join our team. We look forward to connecting with you.
Benefits:
- 401(k) & matching
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Flexible Paid Time Off
- Paid Holidays
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and discuss salary requirements. Management will be conducting interviews with the most qualified candidates. We perform a background and drug test prior to the start of every new hires' employment. In addition, some positions may also require fingerprinting.
Broadway Ventures is an equal-opportunity employer and a VEVRAA Federal Contractor committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on military status, race, religion, color, national origin, gender, age, marital status, veteran status, disability, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
