What are the responsibilities and job description for the Customer Support (Healthcare) position at broadwayventures?
At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we’re more than a service provider—we’re your trusted partner in innovation.
Are you someone who enjoys helping others, staying organized, and making a difference behind the scenes? If you’ve worked in customer service, a call center, retail, banking, or administrative roles—this could be the perfect next step in your career.
We’re looking for Customer Support Specialists who are great with people, detail-oriented, and comfortable learning new tools.
What You’ll Be Doing
- Provide friendly, helpful phone and email support to customers using our system
- Track and manage customer service requests using our internal tools
- Help users enroll in our services through an app and guide them through simple steps
- Support the setup of basic electronic transactions (we’ll train you)
- Assist with documentation and audits
- Collaborate with team members and contribute to smooth daily operations
What You’ll Need
- A high school diploma or equivalent
- At least 2 years of experience in a customer service or administrative role (retail, banking, office, call center, etc.)
- Strong communication skills—both spoken and written
- A professional and friendly demeanor
- Basic computer skills (such as email, browsing, and Microsoft Office, File Explorer)
Nice-to-Haves (Not Required)
- Associates Degree
- Familiarity with Electronic Data Interchange, Medicare or the Healthcare field
Schedule
- Monday to Friday, standard 8-hour shifts, M-F
- 2 - 3 times a month you would be required to work 10:30am - 7:00pm
- Typical office environment, hybrid schedule
If you're looking for a meaningful role with a company that values your contribution, apply now to join our team. We look forward to connecting with you.
Benefits:
- 401(k) & matching
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Flexible Paid Time Off
- Paid Holidays
What to Expect Next:
After submitting your application, our recruiting team will review your qualifications. This may include a brief telephone interview or email communication to verify resume details and discuss compensation expectations. Interviews will be conducted with the most qualified candidates. Broadway Ventures conducts background checks and drug testing prior to the start of employment. Some positions may also require fingerprinting.
Broadway Ventures is an equal opportunity employer and a VEVRAA federal contractor. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.
Reasonable accommodations are available for applicants with disabilities. Broadway Ventures utilizes the OFCCP-approved Voluntary Self-Identification of Disability Form (CC-305).