Retail Store Manager

We are a pawnshop with a heavy emphasis on retail sales of jewelry and musical instruments. In addition to instore sales, we have a heavy online presence through other online retailers (ebay, etsy, reverb). We are looking for an experienced manager who can lead a team of 3-5 people, hitting and exceeding sales goals. Position has the opportunity for growth and advancement.

MUST HAVE PRIOR SALES MANAGEMENT EXPERIENCE

**PLEASE DO NOT CALL OUR STORE. OUR TEAM IS VERY BUSY AND CANNOT ACCEPT CALLS. RESUMES CAN BE DROPPED OFF TO STORE LOCATION OR WILL BE REVIEWED HERE. WE WILL NOT BE RESPONDING TO PHONE INQUIRIES**

Job Summary

We are seeking an energetic and dynamic Retail Sales Manager to lead our retail team to success! In this pivotal role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience. Your leadership will inspire your team to achieve sales targets, maintain operational excellence, and foster a welcoming environment for all shoppers. This position offers an exciting opportunity for a motivated individual with strong management skills and retail industry expertise to make a significant impact in a fast-paced retail setting.

Responsibilities

• Lead and supervise the retail sales team, providing coaching, training, and development to enhance performance and customer service skills
• Manage store operations including inventory control, merchandising, stocking, and POS (Point of Sale) systems to ensure smooth daily functioning
• Develop and implement sales strategies, promotional campaigns, and pricing plans to meet or exceed sales goals
• Oversee employee orientation, interviewing, recruiting, and onboarding processes to build a high-performing team
• Handle cash handling, cashiering, payroll processing, bookkeeping, and budgeting activities with accuracy and attention to detail
• Maintain excellent customer service standards by addressing customer inquiries, resolving issues promptly, and ensuring a positive shopping experience
• Monitor inventory levels regularly to prevent stock shortages or overstocking while managing purchasing and inventory management systems

Skills

• Proven management experience within the retail industry with strong leadership capabilities in supervising teams and managing store operations
• Excellent communication skills including managerial communication, phone etiquette, and organizational skills
• Proficiency in POS systems, inventory management software, and basic math for retail math calculations such as pricing and sales analysis
• Strong negotiation skills with the ability to handle purchasing negotiations effectively
• Experience in employee orientation, interviewing, recruiting, training & development to foster team growth
• Multilingual or bilingual abilities are highly desirable for serving diverse customer bases effectively
• Knowledge of retail math concepts like budgeting, sales management, merchandising, stock control, and operational management
• Demonstrated ability in supervising shift management activities including cash handling and cashiering duties
• Familiarity with wireless sales or grocery store environments is a plus but not required
• Exceptional organizational skills combined with time management expertise to prioritize tasks efficiently

Join us as a Retail Sales Manager where your leadership will energize your team and elevate our store’s success! We value proactive individuals who thrive in a vibrant environment dedicated to excellence in retail service.

Pay: $20.00 - $26.00 per hour

Work Location: In person

Salary : $20 - $26