What are the responsibilities and job description for the PT Group Sales Associate position at Broadway at The National?
Overview:
The Group Sales Associate is responsible for the day-to-day workflow of Broadway at The National’s group sales initiatives, while supporting long-term strategic efforts in marketing, sales and community engagement. This is a part-time position (25-29 hours per week) and reports to the Senior Manager of Marketing & Sales. This is an in-office position.
Responsibilities include but are not limited to:
- Field inquiries, acting as the first point of contact for groups communications end-to-end
- Act as customer service representative, addressing patron concerns as needed
- Create and distribute outbound communications, establishing relationships with new groups and community organizations
- Foster relationships with existing groups, prioritizing retention from year to year and show to show
- Work successfully with box office to invoice patrons, collect payments, add and drop seats (as necessary), collect and mail printed tickets, and finalize group sales orders
- Conduct market research and assist with past group buying analyses
- Assist with creating group sales plans and marketing/sales collateral
- Participate in other marketing activities as requested, such as staffing opening nights, tabling, post-show talkbacks, and season launch activities
- Create weekly reports and summaries for marketing and sales leadership
Basic qualifications include:
- 1-2 years of relevant administrative, sales, or customer service experience required (related internship experience may be substituted)
- Excellent communication skills including both verbal and writing
- Strong customer service skills, including pleasant phone demeanor
- Established knowledge of the local/DC market and performing arts landscape
- Willingness to learn computerized ticketing system
- An enthusiasm for the arts, entertainment, music, and theatre
- Comfort with a fast-paced environment with acute attention to detail is a must
- Proficiency with MS Office and Google Suite
- Minimal evening and weekend availability for pre- and post-show events
To Apply: Interested candidates should submit resume and cover letter showing writing style via email to sdeutchman@broadwayatthenational.com. No phone calls, please.
The Nederlander Organization and The National Theatre are committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We strive to foster a welcoming work environment where everyone belongs and is valued for their unique contributions. The Nederlander Organization supports and champions the advancement of all artists, creative teams, audiences, and our employees. We are committed to creating a vibrant community where everyone is welcomed.
We are an equal opportunity employer and welcome all to apply.
Broadway at the National is located at:
Broadway at The National
1321 Pennsylvania Avenue NW
Washington, D.C. 20004