High Net Worth Personal Lines Account Manager

Personal Lines Policy Management

• Prepare applications, obtain clients' signatures, and submit to carriers.
• Complete additional underwriting requests (as needed), collect payment and verify accuracy of issued policies.
• Respond to client’s needs by producing binders, certificates, policies and other related items.
• Renew existing policies by agency standards.
• Handle cancellations with care, retaining all accounts possible with adherence to E&O guidelines.

Client Service and Support to Personal Lines Clients

• Build and maintain positive relationships with clients.
• Provide consistent, accurate, and timely communication to clients through verbal and written correspondence.
• Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly.
• Respond to emails and return phone calls the same day.
• Conduct face-to-face meetings with the clients as necessary.

Sales and Marketing

• Market, quote and sell new personal line policies.
• Utilize and leverage third-party vendors and AI tools (such as Resource Pro, Ask Broadstreet, and others) to enhance efficiency in data processing, proposal preparation, renewal comparisons, and various tasks that contribute to supporting the overall job function.

Communication and Collaboration

• Maintain positive relationships and work effectively with internal colleagues, insurance carriers, underwriters and marketing reps. to ensure smooth operations and client satisfaction.
• Provide technical support to producers (coverage-wise, with proposal, suspense, items etc.) to help clients.
• Follow up in a timely and professional manner with all clients, carriers and peers.
• Process daily incoming mail and respond accordingly and in a timely fashion.
• Inform management of procedural, operating system and communication issues within the department in a timely manner.

Administrative Tasks

• Maintain client files in Epic and use Epic for processing all transactions.
• Use the agency management system to maintain client files, record quotes and policies, process policy transactions, schedule follow-ups and record claims.
• Maintain client files accurately and consistently documenting conversations, sending confirmations to clients, and adhering to all other automation procedures.
• Utilize and leverage third-party vendors and AI tools (such as Resource Pro, Ask Broadstreet, and others) to enhance efficiency in data processing, proposal preparation, renewal comparisons, and various tasks that contribute to supporting the overall job function.
• Follow all policies and procedures.

Carrier and Industry Knowledge

• Know the underwriting and rating procedure for all types of personal lines policies.
• Know binding authority of each carrier.
• Stay up to date on insurance products, legislative changes, and industry trends through ongoing education and training.
• Maintain certifications.
• Timely completion of continuing education for insurance licensing renewals.

Standards:

• Uphold the Agency's core values.
• Provide customer service experiences that embody BroadStreet's core values.
• Maintain a positive and respectful attitude with colleagues.
• Collaborate as a team to achieve department and company goals.
• Communicate clearly and frequently.
• Continuously expand knowledge of job-related programs and explore ways to improve.
• Demonstrate a growth mindset and a willingness to embrace change.
• Protect the confidentiality of all sensitive information.
• Follow all agency policies and procedures.
• Utilize digital tools to work paperless.
• Arrive on time and demonstrate dependability with good attendance.
• Attend and be on time for all meetings (virtual and in-person). When in virtual meetings, cameras should be on.
• Attentively use interoffice communication daily.
• To ensure seamless operations and adequate coverage, submit time off requests to management with advanced notice and notify team in advance of any planned time off.

Required Skills & Abilities:

• Strong written and verbal communication skills.
• Ability to organize, prioritize and self-manage workload.
• Computer literate with experience using Microsoft 360 products and CRM.
• Ability to work in a team environment, with a positive attitude, and willingness to help.
• Ability to multi-task and cope in a fast-paced work environment.
• Ability to learn and efficiently use multiple online systems.
• Able to remain calm while working under pressure and with time constraints.
• Ability to work independently with little supervision.
• Ability to take initiative and demonstrate motivation.
• High attention to detail and the ability to work successfully on several projects concurrently.

Hybrid Work Requirements:

• Adequate & quiet workspace.
• Fast and reliable internet service.
• Internet backup plan (i.e. location or hotspot availability).
• Ability to utilize the help desk to troubleshoot basic hardware and software issues.
• Adheres to company security and data privacy policies.
• Responsive and reliable during core business hours Pacific Time.
• Available for all in-person meetings and for working in the office when needed.

Education, Certifications and Experience Requirements:

• Minimum 3 years’ experience in Personal Lines, holding a P&C license in Oregon and other states needed.
• Advanced understanding of personal insurance underwriting, coverage& rate analysis.
• Insurance certifications are not required but encouraged.
• High School Diploma, GED, or equivalent experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and significant keyboarding required.
• Must be able to lift up to 20 pounds at times.

Disclaimer/Notice: This job description is intended to outline key duties and responsibilities but does not encompass all tasks that may be required of the employee. Duties, responsibilities, and activities may be modified at any time, with or without prior notice.