IT Associate

Overview: We are seeking a dedicated and motivated Entry-Level Desktop Support Technician to join our IT team, supporting technology operations across our Bank including Administrative, Main offices and 7 Branches. This is an excellent opportunity for someone looking to bolster their IT career while making a positive impact on our Bank’s success.

Key Responsibilities:

• Provide first-level support for desktops, laptops, printers, and other technology.
• Troubleshoot hardware and software issues.
• Install, configure, and maintain Windows.
• Respond to and manage support tickets.
• Assist with technology setups for new and existing personnel.
• Perform routine maintenance and updates on computer systems.
• Support accounts, including password resets and access issues.
• Maintain accurate documentation of IT assets and support activities.
• Collaborate with IT staff to ensure smooth day-to-day operations.

Qualifications:

• IT certifications preferred.
• Knowledge of Windows and ChromeOS environments
• Strong troubleshooting and customer service skills
• Willingness to learn and adapt in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Must pass a background check to work in an educational environment
• Knowledge of computer hardware, and software applications

Preferred Qualifications:

• Comp TIA A or similar IT certification
• Previous experience working in a school or educational setting
• Familiarity with windows 10/11

What We Offer:

• Competitive entry-level salary
• On-the-job training and mentorship

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person