What are the responsibilities and job description for the L2 Support Engineer position at BroadAxis, Inc?
Job Title: L2 Support Engineer
Location: New York, NY (Onsite)
Contract Duration: 12 Months
Job Summary:
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
- Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
- Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
- Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
- Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
- Support the transformation of systems through in-depth analysis, debugging, and problem-solving.
Required Qualifications:
- Experience: 4-10 years in L2/L3 application support with development experience.
- Industry Background: Banking or Investment Banking experience is essential.
- Technical Skills: Proficiency in an object-oriented programming language (Java, C , Python, etc.).
- Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.
Preferred Skills:
- Familiarity with Unix/Linux environments.
- Proficiency in SQL and database management.
L2 Role Criteria:
- Strong analytical skills with a proactive approach to problem-solving.
- Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
- Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
- Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.