Senior Manager, People Relations & Risk

SENIOR MANAGER, PEOPLE RELATIONS & RISK 

CULTURE SNAPSHOT:
Broad River Retail is a privately held organization where a diverse group of people work together and espouse our core values of integrity, personal excellence, customer satisfaction, collaboration, and innovation for the purpose of ‘Furnishing Life’s Best Memories.’ At Broad River, we believe that purpose begins with identity, which is why our people are referred to as “Memory Makers.” We know that everyone who works for our Company has the power to make positive, lasting memories not only for our Guests, but also for their fellow Memory Makers, our partners, their families, and in our communities.

Our vision is to be the premier Ashley Store operator, and our mission is simply to be an excellent home furnishings retailer. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S., to being named as the National Home Furnishings Retailers of the Year in 2024 and landing us on the Best Places to Work list three years in a row in our industry.

AT A GLANCE:
The Senior Manager, People Relations & Risk, leads People & Labor Relations, Legal/Risk & Compliance, and Loss Prevention within the People Department. This role partners with senior leaders to prevent, identify, and remediate people-related, legal, safety, and security risks that could harm our Memory Makers, guests, operations, or the Company’s reputation—overseeing investigations, litigation liaison, regulatory compliance, workplace safety programs, incident analysis, internal controls, and training to ensure a safe, compliant, and resilient workplace.

POSITION OVERVIEW:
• Lead a team handling compliance, safety, and complex workplace investigations; serve as escalation point for high-risk people relations cases.
• Provide people relations counsel to senior leaders, coaching on conflict resolution, performance management, discipline, and application of HR and organizational policies to mitigate legal and reputational risk.
• Manage employment- and guest-related litigation processes; coordinate with outside counsel to control legal exposure and preserve evidence.
• Own occupational health, safety, and security programs (workers’ compensation, OSHA training/reporting, disaster preparedness, contingency planning) with a focus on minimizing people-related risk and operational disruption.
• Monitor, update, and adapt safety procedures and workplace practices to reduce injury risk, harassment, and other people-safety incidents.
• Maintain accurate safety, incident, and workers’ compensation records to support claims management, regulatory reporting, and trend analysis.
• Analyze incident reports, metrics, root causes, and injury/complaint case studies to implement preventive actions that lower people risk and improve workplace well-being.
• Lead safety and people-relations meetings, workplace audits, and inspections to identify hazards, policy gaps, and corrective actions.
• Manage compliance programs and develop policies/procedures that ensure adherence to local, state, and federal employment, safety, and industry-specific laws with a people-risk lens.
• Ensure governance of people-related activities meets regulatory and ethical requirements to protect employees, guests, and the organization.
• Oversee internal controls and audit systems that detect people-risk exposures (e.g., discrimination, retaliation, unsafe practices) and report remediation progress.
• Implement risk-based compliance testing of HR, safety, and operational controls to identify, escalate, and correct noncompliance affecting people and business continuity.
• Conduct regular audits of business policies, procedures, and practices to mitigate employment, safety, and regulatory risks.
• Design and maintain control systems and escalation protocols to address violations of legal requirements and internal policies impacting people.

PERKS AND BENEFITS:
• Competitive salary
• Profit sharing annual bonus
• Medical, dental, vision, disability, and life insurance
• 401k with matching contribution of 4%
• PTO and paid holidays
• 40% people discount at BRR-owned Ashley Store locations
• Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

NECESARRY EXPERIENCE AND SKILLS:
• Supervise 2 direct reports overseeing a team of up to 10.
• Bachelor’s degree in human resources, Law, Business Administration or related discipline.
• Advanced degree such as MA, MBA, MS, or JD preferred.
• 5-7 years or more handling escalated people relations/investigation experience.
• 3-5 years or more in risk assessment/management experience.
• Certification in risk management and health/safety management a plus.
• Proficient with Microsoft Office Suite.
• Thorough knowledge of health and safety laws and regulations.
• Extensive attention to detail to distinguish safety hazards.
• Ability to provide detailed reports and develop policies and procedures.
• Excellent conflict management and problem-solving skills.
• Strong verbal and written communication, meeting and presentation skills.
• Strong organizational, leadership and motivational skills.
• Ability to prioritize tasks when handling multiple competing priorities.
• Ability to handle private, sensitive and confidential information appropriately