Retail Experience Manager

CULTURE SNAPSHOT:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE:

The Retail Experience Coordinator reports directly to the General Manager and is part of the Retail Operations Department. This role will support operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results. The Retail Experience Coordinator (REC) collaborates closely with the retail experience manager (REM) to streamline store operations, ensure accurate inventory processes, and uphold company standards. This individual plays a key role in executing store-level initiatives, submitting reports, and resolving operational challenges in real-time.

DAY IN THE LIFE AS THIS MEMORY MAKER:

• Act as a key holder to open/close the store
• Act as the inventory captain for the store, completing all cycle counts promptly
• Receive purchase orders accurately
• Work with the management team to prepare for upcoming special events and update breakroom/meeting room materials regularly
• Participate in weekly retail store meetings
• Contribute to generate social media excitement around promotions and events
• Assist in printing updated merchandise tags weekly
• Keep business office area neat, clean and free of clutter
• Organize and stock all brochures and POP materials
• Maintain all reports and files in a neat and organized manner

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee:

• May sit for prolonged periods at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Partner with Customer Care to ensure that an amazing guest experience is presented to each guest
• Perform repetitive tasks, including scanning, folding, or stocking

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS:

• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at BRR locations
• Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

WHAT YOU’LL NEED TO SUCCEED:

• Prior business office experience in a retail setting
• Proven ability to handle multiple projects and responsibilities simultaneously
• Superior written and verbal communication skills
• Expertise in Microsoft Office products