What are the responsibilities and job description for the Technical Support Engineer position at Broad-Ocean Motor?
Company Overview:
Broad-Ocean Motor is a leading manufacturer of high-quality HVAC motors, delivering innovative and energy-efficient solutions to our global clients. With a strong focus on technology and customer satisfaction, we are seeking a Technical Support Engineer to join our team and provide exceptional support to our clients and internal teams.
Position Summary:
The Technical Support Engineer will serve as the primary technical resource for customers, distributors, and internal sales teams. You will troubleshoot, diagnose, and resolve technical issues related to HVAC motors and systems, provide product recommendations, and ensure our clients receive top-tier technical assistance.
Salary Range: 70,000-80,000, Based on qualifications
Responsibilities:
- Provide on-site (50% travel) and remote engineering design and technical support to assigned customer base.
- Able to travel to visit assigned customers on a regular and occasional short notice basis.
- If not traveling, will report daily to our location in Waller, Texas.
- Establish professional working relationships with key customer personnel in Quality Control, Engineering and Purchasing departments.
- Resolve product, manufacturing, and quality issues for assigned customers.
- Clearly communicate all technical information to North American and China based colleagues.
- Review technical documents such as lab test reports, prints, engineering specifications, PPAP/PAPSO files and make improvements if necessary.
- Host project review meetings with colleagues and customers. Then follow up with action items until their closure.
- Test, analyze, identify issues, generate reports, and repair electric motor product failures.
Minimum Requirements:
- A BS degree in EE, ME, Engineering Technology or a similar field.
- 1 year of experience in engineering field, preferably in direct customer support, motor manufacturing and applications, or HVAC application area.
- Self-starter, well-organized, attention to detail, and able to work independently in a rapid paced environment.
- Able to relate to all levels of both customer production facilities and 3PL warehouse organizations.
Preferred Qualifications:
- Motor manufacturing and applications, and HVAC application experiences are big pluses.
- Able to use mechanical test equipment and hand tools.
- Good computer skills, proficiency in Microsoft Office and general PC operations.
- Willing and able to perform physical work, i.e., lifting, bending, handling and testing motors up to 20 lbs., walking through plants and warehouses, etc.
- Flexible schedule to allow after business hour work.
- Good driving record and credit.
- Excellent verbal and written communication skills. Able to work effectively with different cultures.
- Prior experience involving complex test issues & systems; Ability to troubleshoot and find root cause independently.
- Proficient in reading and interpreting technical drawings, schematics, and specifications.
- Exceptional communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Experience in engineering field, preferably in direct customer support, motor manufacturing and applications, or HVAC application area.
- Experience with test instrumentation and test & measurement equipment.
Additional Details:
- Provide on-site (50% travel) and remote engineering design and technical support to assigned customer base.
- Travel is required, by car or air, to visit customer locations.
Benefits:
- 401(k) retirement plan with company matching
- Comprehensive health, dental, and vision insurance
- Life insurance coverage
- Flexible spending account options
- Paid time off
Disclaimer:
Note: This job description is intended to provide a general overview of the responsibilities and requirements for this position. Responsibilities may change depending on the needs of the organization.
Equal Employment Opportunity Statement:
Broad-Ocean Motor, LLC and Broad Ocean Technologies, LLC are Equal Opportunity Employers. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Salary : $70,000 - $80,000