Account Manager II, Broad Clinical Labs

The Broad Institute's Genomics Platform seeks a collaborative, versatile account manager to provide collaboration and account management for a complex range of services encompassing cell, screening, and sequencing technologies. Working in an exciting and fast-paced environment, the account manager will inform the development of a product suite for an emerging business unit to align with the needs of strategic partners and build and maintain a portfolio of academic, commercial, and collaborative projects. The account manager will ensure partnership/collaboration health, customer satisfaction, secure customer retention, and drive business alignment and growth. This exceptional opportunity offers the chance to work at the forefront of new cellular and molecular technologies and applications.


Responsibilities include developing a deep understanding of product applications and scientific project and collaboration needs, establishing and maintaining strong relationships with cross-functional stakeholders, and managing all customer-facing aspects of platform services, from project scoping, contract management, and onboarding to ensuring that services are delivered on time and within budget. The ideal candidate will hold a strong understanding of cellular and molecular biology technologies and applications, including cell culture and differentiation, screening, and sequencing, will be comfortable gathering and communicating scientific requirements, and will be systems-savvy, detail oriented, and able to work independently to anticipate the needs of the project and stakeholders. The account manager will join a team engaging with customers within and external to the organization to explore and facilitate projects across a growing suite of cell and genomics services.

We'd love to hear what draws you to this opportunity! Please include a brief cover letter sharing why you're interested in the role and how your experience connects to the work we do.

CHARACTERISTIC DUTIES

• Serves as the primary relationship manager for assigned partnerships and portfolio of organizations and collaborators using the Broad's cell and genomic services; tracks key metrics, generates account/project reports, and collects and analyzes feedback.
• Liaises with key stakeholders to build knowledge and inform product suite development, establish and communicate project requirements, champion cross-functional collaboration, and drive the implementation of programs in alignment with set goals.
• Manages and supports collaborations with a focus on growing and strengthening relationships, consensus-building, and ensuring successful outcomes for range of stakeholders; facilitates the creation of comprehensive project plans which include project scope, goals, resource requirements, roles and responsibilities, and risk analysis.
• Works with internal and external stakeholders to proactively plan for future projects that arise out of collaborations or projects, including establishing timelines, resource requirements, regulatory and logistical requirements.
• Responds quickly to incoming business inquiries, introducing services, understanding customers' goals, scoping and communicating project/program requirements, and engaging with internal teams to address non-standard needs.
• Facilitates customer/project onboarding, including scoping, coordination of project contracting, and monitors projects throughout lifecycle, proactively anticipating, identifying and mitigating potential issues; manages agreed upon reporting activities.
• Ensures that projects and activities adhere to institutional guidelines with regards to safety and regulatory compliance.
• Ensures business leads and activities are actively captured in Customer Relationship Management system; provides up-to-date forecasting to operational and financial teams.
• Develops and maintains a strong understanding of cell, genomics, and related services and customer needs; seeks portfolio growth opportunities.

EXPERIENCE/REQUIREMENTS

• A BS with 7 years of related experience, OR a Master's with 4 years of related experience, OR a PhD with 2 years of related experience; PhD preferred.
• Strong familiarity with cell and molecular biology technologies (including sequencing) and applications required.
• The Genomics Platform is located in Burlington, MA. The ability to travel to this location and, as needed, the Cambridge-based Broad Institute sites, 3 days per week is required.
• Demonstrated ability to work with interdisciplinary teams to effectively manage and deliver on program goals.
• Ability to adapt plans and priorities to rapidly shifting goals.
• Able to handle a variety of tasks and effectively solve problems as they arise.
• A high level of initiative and the ability to work independently, as well as in a team environment.
• Highly detail oriented.
• Knowledge of alliance and project management techniques and tools.
• Excellent communication skills; the ability to effectively communicate information and influence others.
• Excellent time management, interpersonal, and organizational skills.