What are the responsibilities and job description for the Collections Manager position at Brixmor Property Group?
The Collections Manager will oversee a team of 5-6 Account Specialists responsible for the monitoring and collecting of accounts receivable balances for one or more of the Company’s regions, as well as other key reports for senior management.
Key Responsibilities:
- Conduct monthly collection meetings with Regional Presidents to address delinquent accounts and tenant issues
- Review and monitor delinquent accounts, assist Account Specialists with resolution
- Proactively identify and resolve tenant disputes
- Recommend courses of action for delinquent tenants, including the need for reserves, litigation or other collections actions
- Oversee preparation and timely issuance of delinquency letters, default notices, and tenant fees
- Collaborate with legal counsel on litigation, bankruptcies, and payment plans
- Monitor compliance with Collection Department policies and procedures
- Supports overall Company culture of developing productive teams through leadership, training, developmental experiences, collaboration, feedback, and mentoring
- Responsible for staff training, appraisals, goal setting and issue resolution
- Other ad hoc requests from management as required
Qualifications:
- Minimum 2 years prior collections management experience, commercial real estate preferred
- Knowledge of Fair Debt Collection Act, state/federal collection laws, and collections methodology
- Proficiency in interpreting financial reports, lease documents, and regulations
- Proficient in MS Word, Excel, PowerPoint, and Outlook; JD Edwards experience is a plus
- Strong analytical, communication, and organizational skills
- Assertiveness and problem-solving skills to resolve issues effectively
- Self-starter with the ability to multi-task and prioritize competing request
- Professional demeanor in all customer interactions
- Attention to detail and ability to handle sensitive, confidential information
Brixmor offers a hybrid work schedule (first three days of the week in the office, the balance remote optional), very competitive pay commensurate with background and responsibilities plus a benefits and perks package that supports career engagement, growth, good health and connection with teammates and our communities.
EOE (Brixmor is an Equal Opportunity Employer)
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