What are the responsibilities and job description for the Front Desk Associate position at Britting Dental PLLC?
Overview
Join our dynamic Family and Cosmetic Dental team as a Front Desk Associate, where you'll be the welcoming face and friendly voice that sets the tone for an exceptional experience. This vibrant role offers the opportunity to develop your skills in dentistry, as we will provide cross-training with the back office assisting. Your primary responsibilities will be for managing check-ins, answering the phone, scheduling patients, and posting payments. Your enthusiasm and professionalism will help foster a warm, inviting environment that builds patient relationships.
Duties
- Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process.
- Manage multi-line phone systems with professionalism, providing accurate information and prompt assistance to callers.
- Accepting and Posting payments into the EHR.
- Maintain accurate records of appointments, cancellations, and contact notes in the EHR.
- Uphold excellent phone etiquette and patient service standards at all times to foster patient trust and retention.
Experience
- Previous experience in front desk operations within the medical or dental field is highly preferred.
- Multilingual skills or bilingual abilities are a significant advantage for communicating with our diverse patient base.
- Strong customer service background with a focus on relationship building and trust.
- Familiarity with EHR systems and multi-line phone systems is beneficial.
- Knowledge of collecting and posting payments.
- Excellent communication skills combined with a friendly demeanor to build rapport with patients from all backgrounds.
Join us in creating positive dental experiences through excellent service and genuine relationships and trust. We’re committed to supporting your growth in the dental field while providing an engaging work environment where your enthusiasm makes a difference. On the job additional training will be provided.
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- Retirement plan
Work Location: In person
Salary : $20 - $25