What are the responsibilities and job description for the Deck Ambassador position at British Swim School Patapsco Valley?
Deck Ambassadors at British Swim School Patapsco Valley run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families expectations are met and exceeded.
Employees with BSSPV earn a higher hourly rate than other Swim Schools and have the ability to earn paid sick leave. Hours of operation are weekend mornings/early afternoons as well as weekday afternoons/evenings. Our hourly rate starts at $15/hour for all employees! Additionally there is ample opportunity to grow within the company and advance your career.
We have 3 locations in the Linthicum Heights/ Lansdowne/ and Greenbelt areas. We are looking for employees for all locations.
Employees with BSSPV earn a higher hourly rate than other Swim Schools and have the ability to earn paid sick leave. Hours of operation are weekend mornings/early afternoons as well as weekday afternoons/evenings. Our hourly rate starts at $15/hour for all employees! Additionally there is ample opportunity to grow within the company and advance your career.
We have 3 locations in the Linthicum Heights/ Lansdowne/ and Greenbelt areas. We are looking for employees for all locations.
Knowledge, Skills, and Abilities
- Enthusiastic, assertive personality with strong relationship and customer service skills.
- Effectively communicate with customers and employees, bi-lingual is a plus.
- Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods and procedures of British Swim School.
- Able to multi-task in a changing environment with priorities in order.
Roles and Responsibilities
- Reports to and communicates directly with Operations Manager or Franchise Business Owner.
- Be present and correctly dressed in British Swim School uniform at least 45 minutes before the start of the first lesson of the day. Deck Ambassadors will work approximately 30 minutes after the last class ends to clean up the equipment & pool area.
- Create positive first impressions and facilitate appropriate orientation for new families.
- Ensure proper set-up, maintenance and break down of on-site marketing and merchandising at poolside and throughout the property. Clear, clean and organize all appropriate collateral and materials at the end of every shift. Ensure merchandise is properly stocked, displayed properly, signed with pricing, sold/ordered to customers’ needs and input into POS (Jackrabbit) correctly.
- Learn how to use the British Swim School App & encourage current families to use the App.
- Check students in for swim class and to ensure that children are placed with the proper instructor and communicated on the lesson board.
- Facilitate move-ups correctly with photographs, proper take-home materials, celebrate birthdays and milestones appropriately both at the pool and through social media when possible.
- Take and post photos and videos appropriately to social media in a personal manner and encourage families to follow, like, comment and share.
- Manage class schedules, attendance, lesson board, and report attendance.
- Ensures Water Watchers program is deployed at all locations (contractually required at LA Fitness) and appropriate events.
- Attend staff meetings and ongoing training/coaching as requested by the Operations Manager or Franchise Business Owner.
- Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues.
- Promote sales for new enrollments, twice a week classes, no-drops, and siblings.
- Assist instructors from the pool deck when they request assistance.
- Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations, policies and procedures are being followed at all times.
- Document and report accidents and injuries to supervisor as soon as possible.
- Check all water quality, temperature, and chemical levels prior to first scheduled class of the day and rechecked periodically.
- Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management.
- Work in an environment where noise levels are usually moderate to high.
- Other responsibilities as assigned by the Operations Manager or Franchise Business Owner.
Qualifications
- High School Diploma or equivalent.
Salary : $16 - $20
