What are the responsibilities and job description for the Operations and Customer Experience Manager position at British Swim School of Darien-Lemont?
Benefits:
- Free or Discounted Swim Lessons for Family
- Career Growth
- Birthday Off (Paid)
- Competitive salary
British Swim School of Darien-Lemont
Make a Splash in Your Career
Make a Splash in Your Career
At British Swim School, every splash counts! We’re on a mission to ensure the “survival of the littlest” and help people of all ages become safer, happier swimmers. This isn’t just a job — it’s a chance to grow, lead, and bring energy to our team and community.
We’re looking for a high-energy, people-loving multitasker who thrives in an active environment. This role combines operations, customer service, and poolside team support — with the opportunity to grow into a full-time leadership position as our business expands.
Compensation & Benefits (dependent on franchise owner)
- Competitive pay based on experience opportunities for bonuses
- Paid training (we teach you everything you need)
- Birthday off – with pay 🎉
- Possible PTO for eligible team members
- Opportunity to grow into a full-time role as the business expands
What You’ll Do
You’ll be the heart of the operation — keeping things running smoothly behind the scenes while making sure our customers and staff feel welcomed, supported, and energized.
Operations & Administration
- Assist with scheduling classes and managing instructor rosters
- Support payroll and basic bookkeeping tasks
- Manage inventory and monitor equipment
- Help coordinate pool partner logistics
Customer Experience & Deck Ambassador Duties
- Welcome families to the pool and create a fun, friendly atmosphere
- Check water chemistry and deck safety before lessons
- Answer customer questions about accounts, class progress, and programs
- Assist instructors and managers during lessons as needed
- Capture and post photos/videos for social media to showcase our community
- Keep morale high for both staff and customers with a positive, energetic attitude
- Manage customer service phone calls and emails
What We’re Looking For
Minimum Qualifications
- Excellent communication and organizational skills
- Friendly, enthusiastic personality with a professional demeanor
- Comfortable multitasking in a fast-paced, energetic environment
- Willingness to learn pool safety and program requirements
Preferred Qualifications
- 3 years of customer service experience (required for full consideration)
- Experience working with children or in a recreational/fitness environment
- CPR/First Aid/Lifeguard certification (can be obtained during training)
- Proficiency with Microsoft Office and/or scheduling software
About Us
British Swim School is more than a swim school — we’re a survival-first, confidence-building program dedicated to reducing drowning incidents and helping students of all ages thrive in the water. We invest in quality team members who bring our mission to life: “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”
If you’re ready to make a difference, keep things running smoothly, and bring energy to every shift, we’d love to have you on our team!
Salary : $19 - $21