What are the responsibilities and job description for the Customer Service Specialist - North Brunswick/Basking Ridge/Morristown position at British Swim School - North New Jersey?
About Us:
Parents say British Swim School is quite simply the nation’s leading Swim School, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!
The Position: (Multiple locations needed, but primarily focused on North Brunswick/Basking Ridge/Morristown)
At British Swim School, our Customer Experience team is known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”
Your Typical Responsibilities:
- Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
- Setting up the pool deck area before each shift.
- Registering students for class and managing them in and out of the water between classes.
- Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
- Posting photos and videos to social media in a fun and personal way.
- Assisting our parents with questions they have about their schedule and the progress of their children.
- Promoting referrals for new enrollments.
- Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
- Testing the water to ensure water quality and temperature.
What do we need from you?
- An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
- An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!
- The ability to multi-task and not lose your sense of fun.
- A genuine desire to help us decrease drowning for both children and adults.
- We ask that you honor the schedule you commit to. Life happens, but outside of a genuine emergency, we count on you to show up when you say you will.
What can you expect from us?
- Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
- Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
- The opportunity for growth in a business with massive expansion opportunities.
- Structured, paid training (including first aid certification as needed).
- Free parking onsite.
- Happy, laughing, singing KIDS.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $16 - $20