What are the responsibilities and job description for the Customer Experience Manager position at British Swim School - Hudson Waterfront?
Description
Position: Swim School Area Manager
Location: Hudson Waterfront | Full-Time, Salaried
Are you a hands-on leader who thrives in a fast-paced, people-first environment? At British Swim School, our Area Managers don’t just oversee operations - they build high-performing teams, create unforgettable customer experiences, and lead with purpose. All in service of our mission of saving lives.
This is your opportunity to take ownership of multiple swim school locations, develop future leaders, and make a real impact on both staff and families - every single day.
What You’ll Do
Position: Swim School Area Manager
Location: Hudson Waterfront | Full-Time, Salaried
Are you a hands-on leader who thrives in a fast-paced, people-first environment? At British Swim School, our Area Managers don’t just oversee operations - they build high-performing teams, create unforgettable customer experiences, and lead with purpose. All in service of our mission of saving lives.
This is your opportunity to take ownership of multiple swim school locations, develop future leaders, and make a real impact on both staff and families - every single day.
What You’ll Do
- Lead, coach, and inspire a team to deliver exceptional swim lessons and customer experiences
- Drive performance across your locations, including retention, revenue, and service excellence
- Ensure the highest standards of safety, quality, and brand consistency
- Hire, train, and develop team members into confident, capable leaders
- Handle escalated customer complaints
- Be a visible, hands-on presence poolside - leading by example
- Strong leadership and communication skills
- You need to be able to swim proficiently. If you have been on a swim team or a lifeguard, that’s a great plus - please make sure to highlight that in your application!
- A proactive, solutions-driven mindset
- Experience coaching, developing, and holding team members accountable
- Ability to manage multiple priorities and operate independently
- Ability to work evenings and weekends, during the times our schools operate
- Ability to reliably get to all of our locations within a 30-mile radius
- Ability to work from 3:30-9 Weekdays, 8:30-2 weekends, flexible schedule
- Make a meaningful impact on children and families in your community
- Build and shape a strong, positive team culture
- Grow your leadership career in a dynamic, expanding organization
- Be part of a mission-driven team focused on saving lives through swim education