What are the responsibilities and job description for the Swim School Poolside Customer Service position at British Swim School and Careers?
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
Deck Ambassador/ Customer Experience (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)
About British Swim School – Lake Nona:
At British Swim School, we teach more than just swim lessons—we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children’s safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission.
Position Summary:
As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.
Key Responsibilities:
Key Responsibilities:
- ️ Pool Deck Operations
Greet and check in swimmers and families with a positive attitude
- Maintain safety and flow of student transitions on the deck
- Provide support to families when needed
- Ensure all pool safety procedures are followed at all times
Communication & Customer Engagement
Act as the liaison between parents, instructors, and the front desk- Deliver lesson progress notes or updates to families as directed
- Answer basic questions about schedules, levels, or program policies
- Help manage on-deck challenges, such as nervous swimmers or late arrivals
Cleanliness & Facility Upkeep
Perform routine cleaning and stocking of bathrooms and showers throughout shift- Monitor cleanliness and safety of parent viewing areas and pool deck
- Refill soap, paper towels, and toilet paper as needed
- Take out trash and report any maintenance concerns to management
- Ensure all public areas are neat and presentable at all times
Qualifications:
Friendly, professional, and enthusiastic—especially around children and families- Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
- Detail-oriented and able to manage multiple tasks at once
- Comfortable cleaning and restocking restrooms/showers as part of shift
- Previous customer service or early childhood experience preferred
- CPR/First Aid certified or willing to become certified (training provided)
- Must be available for weekday evenings and at least one weekend shift
What We Offer:
$14/hour pay- Up to 30 hours/week with flexible scheduling
- Supportive, mission-driven team culture
- Paid training and growth opportunities
How to Apply:
Submit your resume and a quick note about why you’d be a great fit as a Deck Ambassador at British Swim School Lake Nona!
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Salary : $14