Associate Director, European Markets and Intercon, Medical Information

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position Purpose

To ensure the provision of a customer focused Medical Information (MI) service to HCPs and patients across Europe and Intercon Markets, aligned with the Medical Excellence team by:

• Contributing to the strategy and execution of MI processes, standards and services including relationship with the Medical Contact Partner (MCP).
• Collaborating within matrix teams at a Worldwide (WW) and Market level performing MI activities that meet local regulatory/cultural requirements.

Key Responsibilities

• Actively engage with all key matrix functions at a Worldwide (WW)/Market level to:
  • Provide an MI request service for managing complex questions in a timely and efficient manner
  • Support the delivery of MI to HCPs and patients to meet market and regulatory needs
  • Provide MI guidance and support for local or WW congress booths as required
  • Support cross-functional Medical Excellence teams to ensure MI integration and alignment with therapy area plans/launches
  • Support MI system related enhancements and maintenance

• Support Medical Customer Engagement Centre activities, such as:

• Establishment, Maintenance and Adherence to processes and procedures ensuring operational effectiveness
• Delivery of performance reports and insights to stakeholders
• Inspection readiness and audit participation
• Oversee assigned departmental budget(s)
• Implement and co-ordinate solution for telephony issues
• Service Evolution by participation in MCP visits, contribute to specific objectives and deliverables and perform follow-up on identified action plans
• Analysis and communication of metrics and customer insights from MI requests.
• Monitor performance of MCP against agreed procedures and quality metrics to ensure compliance. Identify continuous improvement opportunities and support process improvement plans.
• Contribute to MCP training requirements and collaborate closely with the partner to support the provision and delivery of training ensuring up to date information to the partner on a regular basis.
• Ensure accurate, balanced, and current resources are available and communicated, to enable MCP to respond to unsolicited requests for MI received through all channels.
• Collaborate closely with MCP to ensure needs identification for standard content (clinical and non-clinical) and active contribution to the development of WW Core Content.
• Provide oversight for ensuring escalations for markets are managed in a timely and efficient manner and oversee the process for ensuring any clinical market content is consistent with product labelling and new and updated WW content. 
• Operational execution of MI systems, services, communications, and tactics in the delivery of on-demand MI to customers.
• Engage, participate, and drive initiatives of the WW Medical Excellence organization.
• International travel may be required.

Qualifications, Skills & Experience

Education & Experience

• Pharmacist, physician, or life science graduate
• Experience in the pharmaceutical or related industry including MI and ability to demonstrate expert knowledge of MI function, activities, and processes.
• Fluency in both spoken and written English
• Proficiency with systems (e.g., Salesforce), processes, products, and customer relations skills

Functional & Technical Skills

• Strong organizational skills with the ability to problem solve and develop solutions whilst working across the matrix to provide an excellent Medical Information service to respond to customer enquiries.
• Ability to critically evaluate scientific data as well as retrieve and evaluate information from multiple sources for preparing MI responses.
• Excellent understanding of WW and Market level specific regulations, guidelines, and the practice of medicine as it is pertinent to MI.
• Excellence in communication of scientific knowledge and the value of MI to the customer and internal stakeholders.
• Collaboration across WW Medical Excellence to efficiently align resources, simplify processes and identify opportunities for enhanced customer experience.
• Ability to establish effective and productive relationships with relevant stakeholders. 
• Ability to critically analyze performance against quality measures, metrics, and process. Able to develop and implement appropriate actions in response to outcomes.
• Initiative to identify gaps and propose innovative solutions that optimize process and utilize technology.
• Prior experience managing and leading internal Medical Information Contact Channel or Outsourced Medical Information Partners in a global, highly matrixed organization.

Developmental Value

• Experience working across Markets and the WW  Medical Excellence Organization and opportunity to develop MCP management skills.
• Building a reputation and visibility with the Medical Information community internally and externally e.g., MILE, PhactMI.
• Strengthening relationship building skills through cross-functional and cross-cultural involvement

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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