Supervisor of Business Intelligence and Data Analytics

Description

At Bristol Health, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID 19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Health and the Medical Group your choice

Job Summary: 

The supervisor is responsible for leading the business intelligence developers and financial application specialists to deliver reliable clinical, operational and financial reporting and analytics needs for the organization. The supervisor is responsible for assigning and prioritizing work queues, project management, coaching, mentoring, and performance management. Additional responsibilities include day-to-day development work, including development of SQL reports, Power BI dashboards, automation workflows and is the primary point of contact for technical escalations. The supervisor will contribute to the creation and management of reports and data extracts, using a variety of analytic tools that assist in meeting departmental and organizational priorities. The supervisor ensures data integrity using data analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs for reporting, performance improvement, and the execution of strategic business goals.  Working in conjunction with BI developers and fellow informatics team members, the supervisor supports all modules of the electronic health record system, assuring the overall successful use of the systems

Essential job functions and responsibilities:

• Provides overall direction and plan for development, optimization and support of business intelligence and financial application reporting
• Supervise, mentor, and develop a team of BI developers and analysts: assign work, set priorities, conduct performance reviews, provide coaching and training, and support career development

• Possess a strong conceptual and analytical skill set with an ability to interpret and apply statistical techniques, and effectively communicate the methods and findings to non statistician team members and audiences

• Facilitates the integration of data, information, and knowledge to support customers in business and financial areas of the organization, performing detailed data mapping and analysis and producing business or clinical intelligence through report writing

• In conjunction with management, data governance analyst and data requesters, oversees validation exercises to ensure data integrity and quality, conducting periodic testing activities to ensure errors or discrepancies are resolved quickly

• Contributes to the design, development and implementation of automation workflows including, but not limited to RPA, Power Automate and other scripting tools

• Maintain an in depth knowledge of the software along with up to date knowledge of the organization's policies, procedures and business operations as it relates to the use of any system for which support is provided

• Function as an effective member and subject matter expert on assigned committees, task forces and projects

• Performs hands-on development and maintenance of analytics solutions: author and optimize complex SQL queries, stored procedures, views, and data transformations

• Possess in depth knowledge of EHR data repositories and reporting frameworks (Meditech Data Repository, eClinicalWorks EBO, or comparable systems); troubleshoot data issues and coordinate solutions with vendor and IT teams

• Partner with clinical, operational, and finance stakeholders to gather and document reporting requirements, translate them into technical specifications, and deliver timely analytics that support decision making

• Lead data validation and quality assurance activities: establish and enforce data quality checks, reconciliation processes, and testing procedures

• Provide end user training, documentation, and support for reports and dashboards; assist non technical stakeholders in interpreting analytics

• Contribute to departmental projects and initiatives (report consolidation, migration to Power BI service, automation, data model redesign), ensuring timely delivery and stakeholder satisfaction

• Communicate status, risks, and recommendations to leadership and cross functional teams

Qualifications

Education/Minimum job requirements:

Masters’ Degree or Bachelor's degree preferred in a related field with a minimum of 5 years relevant work experience or greater than 7 years of relevant hands on experience in lieu of degree. Knowledge of healthcare information systems required. Must have relevant work experience in healthcare business intelligence, data collection, management, and analysis, Experience with SQL report writing and tools, as well as secure file transport concepts and software

Special Requirements:

• Experience and ability to mentor, coach and facilitate change and innovation; demonstrated successful facilitator/liaison experience within a team setting.
• Experience with dictionaries and data repositories, preferably within an electronic health record system.
• Knowledge and expertise in the components of change control.
• Knowledge of system integration and impact on end users and build of system, from a clinical and a financial standpoint.
• Must demonstrate the ability to analyze and problem solve system and end-user issues.
• Thorough knowledge of operational policies and procedures and how its activities interrelate with other hospital departments.
• Must possess a high level of initiative, creativity, and resourcefulness, with the ability to work independently as well as manage a project team to achieve results.
• Excellent communication, interpersonal and presentation skills.
• Well-organized, with proven ability to manage projects, meet project goals and deadlines; able to multi task and prioritize effectively.
• Demonstrate ability to coach and facilitate change and innovation.
• Knowledge of compliance standards as required by State, Federal and Joint Commission regulations.

State/Federal Mandated Licensure of Certification Requirements: None

Bristol Hospital Mandated Educational Requirements: General orientation as required by the hospital.

Physical Requirements: Moderate walking, bending, stooping: physical and digital dexterity; occasional lifting of office supplies and materials.  Extended sitting possible.

Disclaimer:   The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed