At Bristol Hospital and Health Care, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Hospital and Health Care your choice.  

Job Summary

The Patient Access Representative II performs efficient and orderly registration of all patients and acts as the primary liaison for patients receiving services at Bristol Health. This role ensures accurate demographic and insurance information, collects copays and deductibles, and provides financial counseling support. As a higher-level position, the Rep II also handles more complex financial interactions and supports departmental ladder development.

Essential Job Functions and Responsibilities

• Accurately document all information in appropriate fields and/or account notes.
• Maintain accuracy when entering demographic and insurance information in the system.
• Register patients prior to presenting to the hospital for services and collect copay and deductible and coinsurance amounts.
• Obtain all necessary signatures at the time of pre-registration.
• Courteously answer the telephone and respond to inquiries in a timely manner.
• Identify and refer uninsured and under-insured patients to the Financial Counselor or appropriate representative as necessary.
• Generate patient financial estimates and explain expected financial responsibility to patients.
• Contact patients with prior balances across all Bristol Health entities to obtain payment or establish payment arrangements.
• Maintain positive working relationships with patients/families, clinical personnel, co-workers, and management to promote teamwork and a positive public image.
• Perform miscellaneous job-related duties as requested.

Qualifications

High school graduate; some knowledge of medical terminology, pre-admission, and insurance preferred.

Strong communication skills, both written and verbal.

Understanding of patient registration impact on financial revenue cycle.

Knowledge of online computer systems and applications.

Special Requirements

Superior customer service, telephone, and interpersonal skills.

Working knowledge of medical terminology, typing, and data entry skills.

PC literacy preferred.

Physical & Cognitive Requirements

Occasional sitting with extended bending, reaching, stooping, and walking/standing.

Prolonged eye and hand use while operating computers.

Occasional lifting up to and in excess of fifty pounds.

Excellent clerical skills, organizational ability, and ability to follow multi-step directions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed