Donor Engagement Specialist /Full Time 40 hours

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Schedule: Full Time: Monday-Friday; 40 hrs/week
Job Summary:
Responsible for cultivating, stewarding, and retaining meaningful relationships with donors in support of the Bristol Hospital Development Foundation’s operation under the direction of the Executive Director of Strategic Operations and External Affairs. Operates independently to drive donor engagement, philanthropic education, and stewardship while supporting essential fundraising operations. High level of exercise of independent judgment, confidentiality, discretion and professionalism in accordance with well-established policies, procedures and techniques. The ideal candidate is relationship-driven, detail-oriented, and comfortable taking the initiative to interact with donors to meet their needs while ensuring accurate donor records, timely gift processing, and exceptional donor experiences.

Essential Job Functions and Responsibilities:

• Donor Cultivation & Engagement Identify, cultivate, and steward new and emerging donors through personalized outreach, meetings, and engagement activities. Coordinates appropriate meetings with Executive Director of Strategic Operations & External Affairs.
• Serve as primary contract for assigned donors and prospects, ensuring individualized communication and care.
• Assists with donor engagement opportunities including completion of major corporate/departmental projects such as events, tours, and stewardship touchpoints.
• Establishes and/or maintains strong working relationships with donors, Corporators, Board Members, and community partners
• Philanthropic Education & Donor Guidance
• Educate donors on charitable giving options such as annual gifts, pledges, donor-advised funds, and planned giving opportunities.
• Support donor conversions that align with philanthropic goals.
• Assist in developing donor-facing educational materials and stewardship communications
• Collaborate with Executive Director of Strategic Operations & External Affairs and professional advisors as appropriate
• Stewardship, Gift Processing, and Database Management
• Ensures timely and accurate processing of gifts, acknowledgements, and pledge reminders.
• Maintain accurate donor records, engagement documentation, and data accuracy within Foundation’s CRM system.
• Support donor recognition efforts, maintain Legacy Society records, and stewardship reporting for Executive review.
• Respond to donor inquiries with professionalism, empathy, discretion, and confidentiality in alignment with organizational values.
• Events, Reporting, & Administrative Support
• Support direct mail, donor segmentation, and targeted outreach using CRM tools.
• Prepare donor reports, queries, and summaries as requested.
• Collaborate with Finance on reconciliation and reporting needs.
• Manages Foundation Office files and records.

Educational / Minimum Requirements:

• Must have a High School Diploma. Post-High School Education is preferred.
• Must have a minimum of 4 years of administrative, customer relationship, fundraising or donor-facing experience or relevant education.
• Experience working for a non-profit or fundraising environment is preferred.

State/Federal Mandated Licensure or Certification Requirements:
None

Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:
Excellent typing skills, mathematical skills, excellent personal computer literacy, excellent communication skills, English composition skills, and highly detail-oriented. Experience with Raiser’s Edge and Raiser’s Edge NXT software highly desirable.

Physical Requirements:
Sitting for prolonged periods looking at a computer screen, bending, stooping.

Work Environment:
Normal office conditions. High volume of telephone and personal contact with various levels of personnel and outside professionals.

Cognitive Requirements:

Excellent secretarial skills and mathematical skills. Excellent written and oral communication skills. Organizational/ problem solving skills with ability to follow written and verbal directions with multiple steps. Some supervisory skills in relating to clerical support staff. Superior interpersonal skills. Ability to effectively prioritize one's own work assignments and ability to perform in a fast-paced environment. Capable of managing multiple priorities on a daily basis.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.