SHINE Regional Program Manager

Position Summary: The SHINE Regional Director is responsible for overseeing the implementation and coordination of the SHINE (Serving the Health Insurance Needs of Everyone) Program across Bristol County. This includes supervision of SHINE counselors, administration of program compliance and data reporting, and regional outreach. The Regional Director ensures high-quality health insurance counseling services are available to Medicare beneficiaries and that all activities meet the standards of the Massachusetts Executive Office of Aging and Independence (AGE) and federal State Health Insurance Program (SHIP) guidelines.

Principal Accountabilities: 

• Program Management & Administration:
  1. Oversee the day-to-day operation of the SHINE program across all designated cities and towns in Bristol County.
  2. Ensure the regional office is adequately staffed to respond to SHINE-related inquiries during regular business hours.
  3. Coordinate and maintain accurate reporting in systems such as STARS, SHIP TA, and CMS HPMS.
  4. Maintain secure office space and proper documentation storage for counselor and consumer records.
  5. Submit timely responses to performance audits, satisfaction surveys, and data calls from the state office.
  6. Assist in gathering data and writing narrative components for SHINE-related grants, including the annual SHIP grant submitted to the Administration for Community Living (ACL). Review and monitor program budgets, ensuring expenditures align with grant requirements and agency goals.
• Counselor Oversight & Support:
  1. Recruit, onboard, and supervise volunteer and professional SHINE counselors throughout the region.
  2. Provide mentoring and placement for new counselors and conduct ongoing supervision and performance management.
  3. Ensure annual recertification of all active counselors and coordinate national CORI checks.
  4. Conduct monthly counselor meetings and an annual Open Enrollment training.
  5. Administer annual counselor appreciation events. 
• Outreach & Education:
  1. Develop and implement a regional outreach plan, including presentations and events targeting underserved populations.
  2. Maintain partnerships with Councils on Aging, healthcare facilities, and other community stakeholders.
  3. Ensure documentation of outreach activities through Group Outreach and Media Outreach forms.

 Qualifications:

 Education: Bachelor’s degree in Public Health, Human Services, Social Work, or a related field.

 Experience: Minimum of three years of experience in program coordination, healthcare benefits counseling, or supervision of volunteers. Prior SHINE certification or Medicare knowledge preferred.

 Special Skills/Knowledge:  

• SHINE certification (or completion of certification within 90 days of hire).
• Excellent organizational, supervisory, and interpersonal skills.
• Strong written and verbal communication skills.
• Intermediate proficiency in Microsoft Office and data reporting systems.
• Valid driver’s license and reliable transportation required.
• Ability to work collaboratively and independently in a fast-paced environment.

This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment and is subject to contract funding.