Sales Support Manager

Sales Support Manager 

Salary: $65-70K/yearly

Location: Denver, CO

Job Type: Hybrid 

About Brist

Brist Mfg. is a creative agency, OEM apparel manufacturer, and eCommerce partner. We build thoughtful, retail-quality merchandise programs for some of the best brands in outdoor, beverage, and corporate industries. Our work seamlessly blends design, manufacturing, fulfillment, and digital commerce, backed by a team that deeply cares about craft, process, and people.

We’re customer-centric by default, collaborative by nature, and always looking for ways to improve how we work and how we serve.

The Sales Support Manager leads a team of 7 Sales Support Associates responsible for order entry, customer support, order management, and administrative support for the sales organization. The Sales Support Manager is integral in ensuring orders are entered accurately and on time, customers receive exceptional service, and the team consistently meets service-level expectations while driving process improvements across the order-to-cash cycle. This role oversees order processing workflows, customer issue resolution, and daily sales support operations. 

• 7 Sales Support Associates

• Lead, coach, and develop the Sales and Customer Care team through regular one-on-ones, performance reviews, and training.
• Ensure accurate and timely order entry in the ERP.
• Establish and monitor KPIs for:
• Order entry accuracy
• Orders entered within SLA
• Email response time
• Customer satisfaction
• Open order backlog
• Act as the escalation point for complex customer issues.
• Partner with Sales, Production, Purchasing, Warehouse, and Accounting to resolve order issues.
• Develop standardized procedures and continuously improve workflows.
• Ensure items, decorations, pricing, shipping information, lead times, and customer-specific requirements are entered correctly.
• Monitor workload and assign resources based on order volume.
• Analyze recurring customer issues and implement corrective actions.
• Maintain documentation and SOPs.
• Participate in ERP improvements and testing.
• Produce weekly operational reports for leadership.
  

• 5 years in customer service, inside sales, or sales support.
• 2 years managing a customer service or order entry team.
• ERP experience 
• Strong reporting skills.
• Excellent communication and conflict resolution skills.
• Experience in apparel, manufacturing, promotional products, or distribution is highly preferred.
  

• ≥99.5% order entry accuracy
• 95% of orders entered same day
• Customer response within 3 business hours
• Backlog under target
• Customer satisfaction score
• Team productivity by associate
• Continuous improvement initiatives completed.
  

• Paid holidays
• Medical insurance
• Voluntary dental and vision
• Simple IRA with employer match
• Profit sharing

Submissions for the role will be accepted until Friday, 8/28/2026.