Library Assistant

Have you always wanted to work in a dynamic and stimulating workspace? Are you excited by community engagement, sharing your literary knowledge and exploring new technologies? Then this is your chance to build a rewarding career in library services.

Brisbane City Council's public libraries are the hub of the community providing reading, information, learning and outreach services, in exciting, fresh, and contemporary environments. Our Library Services team is committed to providing excellence in customer service through its network of 33 branches located across four regions, Pop-up Library, Mobile Library and City Archives. ?

Our Libraries provide a wide range of services including book clubs, reading programs, computer training, events and workshops. If you are prepared to go the extra mile to make a genuine impact within your local community, Brisbane City Council is looking for committed Library Assistants, passionate about delivering quality customer service.

About the roles:

Library Assistant positions are currently available across various sites in Brisbane. These are entry-level roles and can provide support across several Library locations. We encourage people who aspire to become Library Technicians or Librarians to apply.

2 x full-time positions

• Brisbane Square (CBD) Library (temporary contract up until April 2023)
• Indooroopilly Library (permanent contract)

You must be available to work standard business hours of 36.25 hours per week. To meet customer needs, this role will require you to work weekends and evenings in addition to regular business hours, according to a roster. This may include Saturdays from 8:30am to 4:00pm, weekday evenings to 8:00pm and Sundays from 9:00am to 4:00pm.

8 x flexible permanent part-time positions – 25 hours

• 3 x roles located across library branches in the North and West regions
• 3 x roles located across library branches in the South and East regions
• 2 x roles located within Brisbane Square (CBD) Library

If successful for one of these positions you will be part of a flexible pool of employees required to work at various library branches located within either the North and West or South and East regions. These positions are not based at one specific library branch so you must be prepared to travel to different locations.

You must be available to work your base hours of 25 hours per week to a flexible roster. To meet customer needs, this role will require you to work weekends and evenings in addition to regular business hours. This may include Saturdays from 8:30am to 4:00pm, weekday evenings to 8:00pm and regularly on Sundays from 9:00am to 4:00pm.

A day in the life of a Library Assistant can include:

• providing general knowledge of library services and products
• meeting and greeting a diverse range of customers
• providing an exceptional customer service experience
• delivering learning and storytelling programs including children's programs
• proactively providing support and advice in a challenging public environment
• utilising your conflict resolution skills when necessary
• promoting library services
• manual handling tasks including shelving books, pushing trolleys and processing stock
• working effectively in a dynamic team and providing support to your team leader
• supporting and assisting customers with IT related queries

To be considered for the position you will have:

• passion for public libraries
• strong customer focus with the ability to respond promptly and courteously to a diverse range of customers
• ability to promote and grow library memberships, retain existing customers and increase library usage
• enthusiasm for reading and learning
• good interpersonal and written communication skills
• excellent organisational skills and time management skills
• ability to use a computer and associated IT equipment to perform library related tasks
• ability to work autonomously as well as part of a wider team

This is a multistage recruitment process that may involve psychometric testing, video interviewing and a group interview/assessment centre.

This role will require a Working with Children Check (Blue Card), Criminal History Check and a pre-placement medical assessment

Working in Council means delivering excellent customer service to the people of Brisbane.

How to apply: Click on the 'Apply' button to be redirected to the Brisbane City Council website. Please upload your current resume and cover letter (of no more than one page) that demonstrates how you meet the requirements of this role.

For more information: Please call Claire McNulty on (07) 3178 1299 or Janice Lai on (07) 3178 0090

Closing Date: Friday 31 December 2021 at 11:59pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported and can feel safe. Council has been awarded Employ