What are the responsibilities and job description for the Sr Manager Product Operations position at Brink’s Inc?
Within Global DRS Product Operations, the Senior Manager, Product Operations (Execution & Delivery) serves as the primary operational execution leader and backup to the Senior Director. This role is accountable for tactical execution, operational rigor, cadence ownership, and delivery discipline across the DRS ecosystem.
This role is intentionally designed as a development role, with the expectation that within approximately 12 months, a high-performing Senior Manager will be eligible to progress into a Director-level role based on demonstrated execution excellence, leadership maturity, and business impact.
The Senior Manager ensures strategic priorities are translated into clear operating plans, measurable outcomes, and repeatable processes, enabling senior leadership to remain focused on global strategy and transformation initiatives.
The role works closely with Vendor Management, S&OP, Installations, Field Service, Finance, IT, and regional stakeholders to ensure operational readiness, execution alignment, and consistent delivery across devices, warehousing, refurbishment, installations, service, and consumables.
PRIMARY RESPONSIBILITIES TO INCLUDE:
- Own day-to-day execution of Product Operations initiatives, ensuring alignment to strategic priorities set by senior leadership
- Serve as operational lead across vendors providing devices, warehousing, refurbishment, installations, field service, and consumables
- Translate strategic objectives into actionable operating plans, milestones, and execution roadmaps
- Drive vendor compliance to contracts, SLAs, KPIs, and standard operating procedures
- Lead operational reviews including MBRs and QBRs; maintain agendas, performance materials, action tracking, and closure
- Identify operational risks, capacity constraints, inventory gaps, and execution blockers; drive mitigation plans to resolution
- Oversee inventory readiness and execution in partnership with S&OP to support demand plans
- Ensure accuracy and integrity of operational data, dashboards, and reporting used across Finance, Sales, Installations, and Leadership
- Lead continuous improvement initiatives (A3, Kaizen, root cause analysis) focused on cost reduction, quality improvement, and cycle time reduction
- Support vendor onboarding, performance recovery, and transition initiatives as required
- Act as escalation point for operational issues while maintaining strong focus on customer experience and financial outcomes
- Coordinate and align global stakeholders across regions and time zones to ensure consistent execution
SKILLS & EXPERIENCE
- Bachelor’s degree in Business and or MBA, Operations, Engineering, Supply Chain, or a related field required; advanced degree preferred. Typically 5–8 years of progressive experience in operations, vendor management, supply chain, or related roles, with demonstrated success leading cross-functional initiatives in a global, matrixed environment
- Strong operational and execution leadership skills with the ability to manage complex, multi-workstream initiatives
- Demonstrated ability to drive tactical execution while balancing competing priorities
- Proven experience managing vendors to contractual, operational, and financial outcomes
- Strong financial and operational acumen with ability to link execution decisions to P&L impact
- Ability to operate effectively in a global, matrixed organization
- Comfort working in ambiguity while bringing structure, cadence, and accountability
- Experience with inventory management, installations, field service, refurbishment, or device lifecycle operations preferred
- Working knowledge of operational IT concepts including asset management systems, reporting tools, and dashboards
OTHER KEY CHARACTERISTICS INCLUDE:
- Highly execution-oriented with strong ownership and follow-through
- Organized, detail-oriented, and process-driven
- Comfortable operating as a force multiplier for senior leadership
- Strong communicator across executive, operational, and vendor audiences
- Collaborative, pragmatic, and results-focused
- Able to operate with urgency while maintaining disciplined process
- Demonstrated leadership maturity with potential to progress into a Director role