What are the responsibilities and job description for the Customer Onboarding Specialist position at Brink’s Inc?
We are seeking an accomplished and dynamic Customer Onboarding Specialist - DRS to join our team. In this role, you will play a critical part in planning, scheduling, coordinating, organizing and leading all aspects of medium to large sized projects as they pertain to new business implementations, existing customer conversions, and other strategic digital retail solutions (DRS) initiatives, contributing to our ongoing success and strategic goals. As part of the DRS Product Team, you will provide support and coordination of DRS activities and assist in implementing strategies and tactics focused on product line growth and profitability.
Key Responsibilities:
- Direct interaction and effective coordination with external customers, sales, operations and functional groups
- Project Lifecycle Management – Initiation, Planning, Implementing, Controlling & Closing
- Cost & savings tracking
- Developing, interpreting and defining project requirements – Statement of Work deliverables
- Effective task assignment and project organization
- Developing and managing a project timeline
- Determining project risk exposure and developing remediation & migration plans
- Determining project performance (KPI) status – cost & schedule
- Effective problem resolution – root cause corrective action
- Process and work standardization
- Managing concurrent competing project demands
- Perform other duties as assigned or necessary
Miniumum Qualifications:
- Bachelor’s degree in Industrial Engineering, Operations, or Business Management
- Minimum of 3-5 years of experience for new business implementations
- Minimum of 2 years of experience working directly with customers
- Minimum of 2 years of experience with all Microsoft Office applications (specifically MS Outlook, MS Project, & MS Excel)
Preferred Qualifications:
- CaPM or PMP certification
- Complex project management
- Transportation or routing experience
- Financial or banking industry experience
- Lean practice – Kaizen, Process Definition, A3, PPAP, TPS, CPI
- Project Management software experience
- Interaction with Executive Staff – Internal and External
- Cost and benefit analysis development
- Based in Canada
Additional Requirements:
- Strong consultative, analytical, and problem-solving skills
- Excellent interpersonal/communication and presentation skills
- Detail oriented with strong organizational, planning, and time management skills
- Solutions oriented