Demo

Senior Product Owner

Brillio
San Ramon, CA Full Time
POSTED ON 4/20/2025
AVAILABLE BEFORE 5/16/2025

Senior Product Manager

Primary Skills

  • Product roadmap and vision, Design product blueprint, Business Processes at program / enterprise level, Manage Product Backlog, Stakeholder Management

Specialization

  • Product Management : Senior Business Consultant
  • Job requirements Brillio LLC is a fast growing, pure play Digital Transformation Solutions and Services firm backed by Bain Capital private equity. Founded in 2014 and headquartered in Silicon Valley, Brillio is focused on delivering design led solutions for our customers. We are not an IT Services company trying to pivot and support the "next big thing." As a digitally native company, everything we have done and will continue to do, will have this laser focus.

    Our culture is driven by Brillio's Core Values and it is the foundation of who we are as an organization. We equip and empower our employees to push boundaries with an 'Founder's Mindset' spirit as they craft 'Customer Success' stories. With our customer-centric approach, we deliver 'Excellence and Innovation' at every level of our collaboration and this is what fuels Brillio's growth story. While we are proud of our journey so far, ' Care and Compassion' about our customers, employees and the community where we thrive in. We strive to stay committed to lighting up 100,000 young minds through our CSR efforts.

    Job Role- Product Owner with Twilio Chat and IVR

    Location- Remote

    Position Overview

    We are seeking a highly skilled Product Owner to join our Contact Center team. The ideal candidate will possess a deep understanding of telecommunications systems and technologies, along with experience in product ownership and agile methodologies. This role will involve designing and optimizing telecommunications solutions for our contact center, ensuring they meet business needs while enhancing customer experiences. Should possess experience in Twilio.

    Key Responsibilities

  • Architecture Design : Develop and maintain the architectural framework for telecommunications systems within the contact center, ensuring scalability, reliability, and security.
  • Product Ownership : Act as the primary product owner for telecommunications solutions, defining the product vision, roadmap, and backlog prioritization.
  • Stakeholder Collaboration : Work closely with cross-functional teams, including IT, operations, and customer service, to gather requirements and align telecommunications solutions with business objectives.
  • Performance Monitoring : Establish metrics and KPIs to monitor the performance of telecommunications systems and make data-driven recommendations for improvements.
  • Project Management : Lead the implementation of new telecommunications projects, ensuring they are delivered on time, within budget, and meet quality standards.
  • User Training and Support : Provide training and support to staff on telecommunications tools and best practices to optimize usage and enhance customer interactions.
  • Market Research : Stay informed about emerging telecommunications technologies and industry trends to recommend enhancements and innovations.
  • Qualifications

  • Bachelor's degree in Telecommunications, Computer Science, or a related field; Master's degree preferred.
  • Proven experience as a Telecommunications Architect or similar role in a contact center environment.
  • Strong understanding of contact center technologies, including VoIP, ACD, IVR, and CRM integrations, Twilio.
  • Experience with agile methodologies and product ownership, including backlog management and user story creation.
  • Excellent communication and collaboration skills, with the ability to engage stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Familiarity with telecommunications vendors and service providers is a plus.
  • Know what it's like to work and grow at Brillio :

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

  • LI-AS1
  • 140,000 - $150,000 a year

    Salary : $140,000 - $150,000

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