Analytics Manager - R01548018

Primary Skills

• Azure API Management, Marketo, Salesforce Health Cloud-Care Program(Patient Services), Salesforce Health Cloud-Care Management, AEM Assets, EMR, AEM Sites, Adobe Analytics

Specialization

• Adobe Experience Cloud: Business Analyst

Job requirements

• Job Description: Solution Lead/Business Analyst (BA)

• Job Location: United States
• Work Mode: Hybrid


• Job Overview


• We are seeking an experienced Solution Lead/Business Analyst (BA) to lead end-to-end solution design, business requirement analysis, and digital transformation initiatives within a Patient Managed Services Engagement. This role involves working closely with healthcare providers, patient engagement teams, IT stakeholders, and digital health platforms to develop solutions that enhance patient experience, digital health interactions, and personalized care journeys. The ideal candidate will have expertise in patient engagement platforms, digital health ecosystems, CRM systems, and regulatory compliance.

• Key Responsibilities

• Business & Solution Strategy

• Partner with healthcare providers, patient experience teams, and technology stakeholders to gather business requirements and define solution roadmaps.

• Analyze current patient workflows, engagement models, and technology platforms to identify opportunities for digital transformation.

• Define solution architecture, integration frameworks, and omnichannel patient engagement strategies using leading healthcare technologies.

• Lead gap analysis, feasibility studies, and strategic planning for patient experience initiatives.

• Stakeholder Collaboration & Communication

• Act as a primary liaison between business users, technology teams, and vendors to align solutions with patient care goals.

• Conduct stakeholder workshops, requirement gathering sessions, and design reviews to ensure a patient-centric approach.

• Translate business requirements into functional and technical specifications for development teams.

• Present insights, reports, and recommendations to executive leadership, digital health teams, and IT decision-makers.

• Solution Design & Implementation Support

• Work closely with technology teams, solution architects, and developers to guide the design, development, and deployment of patient engagement solutions.

• Define data models, patient interaction touchpoints, and system integration strategies across EHR, CRM, mobile apps, patient portals, and analytics platforms.

• Support the development of digital front-door strategies, including chatbots, AI-driven patient engagement, and self-service portals.

• Ensure seamless integration with telehealth platforms, remote patient monitoring (RPM), and digital therapeutics.

• Performance Monitoring & Optimization

• Define KPIs, analytics dashboards, and reporting frameworks to measure patient engagement success.

• Work with BI and analytics teams to provide actionable insights into patient behavior, engagement metrics, and healthcare outcomes.

• Continuously evaluate and optimize patient workflows, technology usability, and user experience.

• Team Leadership & Enablement

• Provide guidance and mentorship to junior business analysts and solution consultants.

• Lead documentation efforts for best practices, standard operating procedures, and process improvements.

• Collaborate with training teams to develop patient engagement guides, system user manuals, and adoption strategies.

• Qualifications

• Required Skills & Experience

• 8 years of experience in business analysis, solution consulting, or solution architecture, with at least 4 years focused on patient engagement solutions.

• Strong understanding of patient care workflows, digital health platforms, and healthcare CRM systems (Salesforce Health Cloud, Microsoft Dynamics, etc.).

• Experience with patient portals, mobile health (mHealth) apps, telehealth solutions, and AI-driven patient interactions.

• Familiarity with EHR/EMR systems (Epic, Cerner, Meditech) and their integration capabilities.

• Expertise in FHIR, HL7, and other healthcare interoperability standards.

• Ability to define data privacy, security, and governance strategies for patient data management.

• Strong knowledge of cloud-based patient engagement solutions (AWS, Azure, GCP)