What are the responsibilities and job description for the Front Desk Coordinator position at Brilliant Smiles | General, Cosmetic & Implant Dentistry?
Front Desk Coordinator
Brilliant Smiles & Implants — Grovetown, GA (Augusta area)
Full-Time (32–35 hrs/week)
About Us
Brilliant Smiles & Implants is a hybrid fee-for-service dental practice built on one standard: excellence isn't the goal, it's the only option. We're a independently owned practice — not a corporate office — and we're looking for a Front Desk Coordinator who sets the tone for every patient's experience from the first phone call.
What You'll Do
- Answer phones and manage a high volume of patient calls with professionalism and warmth
- Verify insurance benefits and eligibility, and clearly communicate coverage/financial information to patients
- Schedule and confirm appointments, manage the daily schedule
- Greet and check patients in/out
- Maintain accurate patient records and front office documentation using Open Dental
- Present financial arrangements to patients (especially for out-of-pocket major treatment)
- Collect payments, process financing applications (CareCredit, Sunbit, etc.)
- File and follow up on insurance claims for exams, X-rays, and prophy
- Verify insurance benefits and eligibility before appointments
- Manage patient communications: reminders, reviews requests, birthday/thank-you touches
- Oversee day-to-day operations and scheduling to support clinical success
- Support compliance: OSHA logs, HIPAA processes, licensing renewals
- Track and report basic financial metrics (daily production, collections, AR aging)
What We're Looking For
- MUST HAVE 3 years of DENTAL front desk experience — required, this is non-negotiable
- Open Dental experience preferred (or strong ability to learn new PMS quickly)
- Office manager or administrative background preferred (Previous office managers encouraged to apply & discuss, pay based on experience)
- Quick learner who can adapt fast and pick up new systems/processes with minimal hand-holding
- Solutions-oriented — someone who problem-solves instead of just flagging issues
- Skilled at de-escalating tense or frustrated patient situations with calm and tact
- Strong phone presence and communication skills
- Highly organized, detail-oriented, and reliable
- Comfortable having financial/insurance conversations with patients
- Reliable, responsible, and committed — this practice runs on people who show up
- An ownership mentality is strongly preferred; we're looking for someone who treats this practice like it's theirs, not just a job
- A team player with the capacity to grow into broader patient care coordination and office management responsibilities as the role develops
Schedule & Compensation
- Approximately 32–35 hours/week
- We do accommodate vacation time (unpaid) and offer an in-house dental benefit and holiday bonuses
Culture
We believe in an honest trade-off: corporate offices pay you well and hand you the politics, red tape, and burnout that come with it. Here, you won't deal with any of that — guaranteed. What we offer instead is a genuinely low-stress, drama-free environment where you're respected, trusted, and not micromanaged. For the right person, that balance is worth more than a benefits package.
To Apply
Please submit your resume, and be prepared to complete a background check as part of our hiring process.
Job Types: Full-time, Part-time
Pay: $17.00 - $24.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
Work Location: In person
Salary : $17 - $24