Client Services Assistant

Client Services Assistant

Brigid Collins Family Support Center – Bellingham, WA
Full-Time, On-Site | Monday–Friday

About Us

At Brigid Collins Family Support Center, our mission is to strengthen community health and resilience by supporting children and their families through trauma-informed, evidence-based mental and behavioral health services. Our vision is simple and bold: a thriving community where no child suffers.

The Client Services Assistant is often the first point of contact for families seeking support. This role ensures that every family receives timely, welcoming, and professional access to services. If you are detail-oriented, organized, compassionate, and committed to supporting family well-being, we would love to meet you.

Compensation

• Starting wage- DOE:
  • $23.50/hour for E III classification
  • $24.50/hour for F I classification
• Full range for classifications E–F: $18.66–$33.71/hour
• Bilingual pay add-on: $1.00/hour for fluency in Spanish, Mixteco, Russian, or Ukrainian
• Growth within the range depends on experience (DOE) and performance.

Benefits

• Choice of high-quality medical, dental, and vision plans (BCFSC covers 80% of premiums depending on plan).
• Employee Assistance Program.
• 403(b) retirement plan with employer contribution after one year.
• Annual raises.
• 11 paid holidays additional paid office closure days.
• 12 days of accrued sick leave annually.
• 11 days of accrued vacation in the first year, with increases thereafter.
• Paid training and reimbursed travel.
• Eligible employer for Public Service Loan Forgiveness (PSLF).

What You’ll Do

Scheduling & Coordination

• Schedule, confirm, and adjust client appointments.
• Maintain accurate provider and room calendars.
• Communicate clearly with families about appointment needs and follow-up information.

Insurance & Billing Support

• Collect, verify, and update insurance information.
• Ensure proper documentation for billing and authorizations.
• Monitor billing codes for accuracy and compliance.
• Compile billing reports and collaborate with finance staff.
• Communicate with contracted billing company on benefits checks and billing discrepancies.

Data Entry & Reporting

• Accurately enter client and service information into the electronic health record (EHR).
• Run reports to support program operations, billing, and compliance requirements.
• Maintain secure, confidential records consistent with HIPAA.

Client & Provider Support

• Serve as a primary administrative contact for families and providers.
• Provide front-desk coverage Monday–Friday.
• Answer phones, respond to emails, and welcome clients and community members.
• Explain scheduling, insurance, and billing processes with clarity and compassion.
• Interact with families in a culturally responsive, trauma-informed manner.

General Administrative Duties

• Participate in team meetings, staff trainings, and agency events.
• Support improvements to scheduling, billing, and administrative workflows.
• Assist with additional tasks as needed to support the organization’s mission.

What You Bring (Knowledge, Skills & Abilities)

• Familiarity with medical billing procedures and coding (CPT/DSM).
• Experience with electronic health record (EHR) systems.
• Excellent organizational skills and attention to detail.
• Strong communication skills with diverse families and professionals.
• Ability to maintain confidentiality and follow HIPAA requirements.
• Strong problem-solving skills and ability to work both independently and collaboratively.
• Ability to use sound judgment in administrative decisions within role scope.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and SharePoint.
• Ability to work on-site in Bellingham, Monday–Friday.

Working Conditions

• Busy office environment with frequent interruptions.
• Primarily desk-based work with extensive computer use; must be able to read documents and use standard office equipment.
• Regular schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with occasional flexibility for events or deadlines.

Qualifications

• Bachelor’s degree or equivalent plus 3 years of related administrative experience (medical billing and/or medical reception preferred).
• Experience in a nonprofit or healthcare setting is ideal.
• Fluent in English; bilingual in Spanish, Mixteco, Russian, or Ukrainian preferred.
• Must be legally eligible to work in the U.S.
• Successful completion of required background checks

To Apply

Submit a:

• Resume
• Cover letter detailing your relevant experience and why you want to work at Brigid Collins
• At least three (3) professional references

Incomplete applications will not be considered. Position is open until filled. Brigid Collins will reach out to qualified applicants to schedule interviews. No phone calls, please. 

Salary : $19 - $34