Quality Assurance & Incident Management Associate

Quality Assurance & Incident Management Associate

Full-Time, $48,048.00 - $57,657.60/Year

Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

About Brightway Living & Learning: Brightway Living & Learning is a premier non-profit provider of human services on Long Island, including educational, residential, day habilitation, and vocational programs. Building on a 65-year legacy as the Developmental Disabilities Institute (DDI), Brightway supports over 1,600 children and adults with autism and other developmental disabilities through a full continuum of care. By employing persistence, adaptability, and the power of behavioral science, Brightway’s dedicated professionals enable individuals to grow, learn, and meet milestones at their own pace. Discover more about our mission and our "All Ways Forward" approach at brightwayny.org.

The Role: As a Quality Assurance and Incident Management Associate you will perform a variety of administrative and staff support duties for the Quality Assurance (QA) Department, which require a range of skills and a knowledge of organizational policies and procedures. This role ensures that investigative processes are carried out efficiently while also managing administrative functions such as recordkeeping, reporting, and communication support.

What You Bring to Brightway Living & Learning:

• Two (2) years’ experience in an administrative support role.
• Demonstrable computer skills including fluency in Microsoft Office applications.
• Must have a high level of interpersonal skills and consistently display poise and tact.
• Attention to detail and ability to find solutions to various administrative problems.
• Ability to establish priorities and work with limited direct supervision.
• Analytic abilities and an ability to compose, create and edit written material.
• Effectively communicate both verbally and in writing.
• Excellent knowledge of office procedures.
• Excellent organizational and project coordination skills.

What You Will Do: 

• Provide comprehensive administrative support to the Quality Assurance Department, including drafting and editing correspondence, preparing reports, data entry, and coordinating department activities.
•  Prepare, distribute, and maintain meeting agendas, materials, and minutes for departmental and agency committees.
• Ensure accurate and timely entry, maintenance, and tracking of incident data within OPWDD’s Incident Reporting Management Application (IRMA) and other agency software systems.
• Assist with monitoring, tracking, and administrative follow-up of investigations to support timely completion and closure.
• Coordinate incident-related communications and notifications in accordance with regulatory requirements and agency procedures.
• Maintain, organize, and manage departmental files, records, case documentation, and off-site storage records to ensure accurate record retention and retrieval.
• Schedule meetings, interviews, appointments, and other activities related to Quality Assurance operations and investigations.
• Serve as a point of contact for visitors, callers, and inquiries, providing information and routing requests to the appropriate staff.
• Process incoming and outgoing correspondence, including mail, email communications, scanning, filing, and document distribution.
• Perform routine administrative and operational support functions, including ordering supplies, maintaining office equipment, and supporting departmental projects and initiatives.
• Assist departmental leadership with project planning, problem-solving, and the implementation of departmental goals and objectives.
• Prepare routine reports, perform basic data analysis, and maintain tracking systems to support departmental operations.
• Provide backup administrative support to the Executive Team in the absence of the Executive Assistant.
• Maintain confidentiality and ensure compliance with agency policies, OPWDD regulations, and applicable laws.
• Perform other related duties as assigned.

Why'll Love This Job:

• Learn and Grow: Benefit from ongoing training and professional development.
• Be Part of a Supportive Team: Work with passionate and dedicated colleagues.
• Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.

Here’s How We Support You:

• Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.
• Retirement Security: 403(b) retirement plan.
• Invest in Your Future: Tuition reimbursement opportunities.
• Career Growth: Opportunities for advancement within Brightway Living & Learning.
• And More: Paid time off and other valuable benefits!

If You Are:

• Empathic, compassionate, and patient
• Positive, energetic, and enthusiastic
• A good communicator and team player
• Passionate about making a difference

Then, we encourage you to apply and join the Brightway Living & Learning team!

When you join our team, you will become part of the Brightway Living & Learning Family! Click here to watch our video to find out more about the Brightway Living & Learning Family. 

Brightway Living & Learning is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.

Salary : $48,048 - $57,658