What are the responsibilities and job description for the Technical Support Specialist position at BrightVine Solutions?
Technical Support Specialist
At BrightVine, support is more than answering tickets. It's about helping nonprofit organizations succeed while influencing the future of the products they rely on every day. As a Technical Customer Support & Product Support Specialist, you'll investigate technical issues, troubleshoot integrations and data challenges, support customers around the globe, and partner closely with our Product, Engineering, and Delivery teams to improve the BrightVine experience.
What You’ll DoYou'll play a hands-on role in product testing, validation, deployments, and continuous improvement efforts while serving as a trusted technical resource for our customers. If you enjoy solving complex problems, learning new technologies, experimenting with AI-powered tools, and making a measurable impact on both customers and products, you'll thrive in this role. At BrightVine, the best ideas can come from anywhere, and our support team plays a critical role in helping shape what we build next.
Must-Have- Strong customer service and communication skills
- Experience supporting software applications in a client-facing environment
- Ability to diagnose software issues, analyze logs, and troubleshoot technical problems
- Familiarity with C#, ASP.NET, SQL, Git, GitHub, and Anthropic/Claude
- Experience with Microsoft Power Apps, Dataverse, and related Microsoft technologies
- Experience with Blackbaud CRM, Raiser’s Edge NXT, or nonprofit technology platforms
- Strong analytical and problem-solving skills
- Self-starter with a passion for learning and growth.
- Team player with the ability to thrive in a collaborative, fast-paced environment.
- Experience providing technical support in a client-facing role.
- Must live in one of the following states: SC, NC, FL, GA, WI, OH, MA, CT, VA, TX