Blackbaud CRM Project Manager

Blackbaud CRM Implementation Project Manager

If leading complex projects, balancing budgets, and delivering outstanding client results excite you, this could be the role for you.

This is a remote position, but you must live in one of the following states: SC, NC, FL, GA, WI, OH, MA, or VA.

What You’ll Do

• Guide nonprofits through comprehensive Blackbaud CRM implementations and enhancements, managing scope, timeline, and budget from kickoff to go-live.
• Partner with existing customers to support ongoing projects and system improvements.
• Serve as the primary client contact, building trust and ensuring expectations are not only met but exceeded.
• Coordinate delivery teams, track progress, facilitate meetings, and maintain clear documentation (SOWs, change orders, risk logs, status reports).
• Spot risks early, manage escalations effectively, and keep projects moving smoothly.
• Apply project management best practices and tools to drive consistency, quality, and client satisfaction.

What We’re Looking For

• 3 years managing complex technology or CRM implementation projects.
• Hands-on experience with Blackbaud CRM™ (or a comparable enterprise nonprofit CRM).
• Strong project management skills with the ability to balance multiple priorities.
• Excellent communication, facilitation, and client relationship abilities.
• Highly organized, detail-oriented, and proactive in identifying and solving issues.
• Experience working independently while collaborating within a team environment.
• Background in the nonprofit sector.
• Familiarity with budgeting, forecasting, and resource management.

The Logistics

• Remote position available from SC, NC, FL, GA, WI, OH, MA, or VA.
• Up to 10% travel (based on project needs).
• Competitive compensation, comprehensive benefits (health, dental, vision, PTO).
• Goals-based incentive bonus pay.