Product Trainer II

Location:

NY Statewide, NY, US

Requisition ID: 19297

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

Responsible for the marketing and training activities in an assigned region (Brooklyn/Staten Island), including but not limited to marketing research, developing and delivering product training for lottery retailers.

• Assist lottery sales reps and managers and address issues with Brightstar equipment and services within assigned regional territory.
• Investigate complex retailer software, accounting, and mechanical issues in the field.
• Minimum of 30-40 monthly field visits including recently trained retailers, top performing retailers in assigned territory, referrals from call center, equipment recovery, projects as assigned requiring retailer visit as well as follow up on open retailer issues.
• Train on Brightstar equipment, services, and other products.
• Deliver classroom training to new retailers as scheduled by NYL regional offices and train lottery retailers in-store on vending machine operation.
• Develop training documents and materials.
• Maintain level of proficiency with Brightstar supported applications and systems
• Provide periodic field activity log updates (monthly).
• Train Brightstar employees and lottery marketing reps on Brightstar equipment and other Brightstar products.
• Support software and equipment releases and upgrades with QA testing assistance, training documentation and delivery (additional support).
• Assists with other marketing projects as assigned.
  
  

Qualifications

• Fluent in Spanish
• Bachelor's degree or equivalent
• 2-3 years' training related experience with background in customer relationship management
• Excellent verbal and written communication skills
• Ability to pass Motor Vehicle Record check
• Excellent presentation skills
• Proficiency in the use of software applications necessary to perform job functions
• Willingness to travel in dedicated jurisdiction; thorough understanding of the NYC roadways and geography.
  
  

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
  
  

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $51,900 - $105,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.