What are the responsibilities and job description for the Customer Engagement Specialist position at Brightstar Lottery?
Location:
Providence, RI, US, 02903
Requisition ID: 18609
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Overview
We’re looking for a curious, proactive, and people-focused Customer Engagement Specialist to join our team. In this role, you’ll help bring our products to life for customers by connecting their needs with our technology. You’ll work closely with product and support teams while partnering directly with customers to deliver engaging presentations, meaningful demos, and hands-on experiences that drive confidence, adoption, and long-term success.
If you enjoy learning new technology, explaining complex ideas in simple ways, and building strong relationships, this role offers a great opportunity to make an impact.
What You’ll Do
You’ll work in a collaborative environment where your voice matters and your contributions directly influence customer experience and product evolution. If you’re passionate about technology, enjoy working with people, and want to grow your career while making a real difference, we’d love to hear from you.
Success Profile
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island
Providence, RI, US, 02903
Requisition ID: 18609
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Overview
We’re looking for a curious, proactive, and people-focused Customer Engagement Specialist to join our team. In this role, you’ll help bring our products to life for customers by connecting their needs with our technology. You’ll work closely with product and support teams while partnering directly with customers to deliver engaging presentations, meaningful demos, and hands-on experiences that drive confidence, adoption, and long-term success.
If you enjoy learning new technology, explaining complex ideas in simple ways, and building strong relationships, this role offers a great opportunity to make an impact.
What You’ll Do
- Lead engaging product presentations and onboarding sessions that help customers get value quickly.
- Support product demos and proof-of-concept activities, highlighting real-world use cases and benefits.
- Gather customer feedback, questions, and success stories to help shape future product enhancements.
- Partner with product, sales, and support teams to align on customer needs and priorities.
- Stay up to date on product features, enhancements, and roadmap developments.
- Help create clear, user-friendly presentation materials and product documentation.
- Contribute product insights and customer use cases to RFPs and proposal responses.
- Bachelor’s degree or equivalent professional experience.
- At least 2 years of experience in customer engagement, training, enablement, or a related role.
- Experience working with technology or enterprise software products is a plus.
- Strong communication, presentation, and organizational skills.
- A collaborative mindset and a genuine interest in helping customers succeed.
You’ll work in a collaborative environment where your voice matters and your contributions directly influence customer experience and product evolution. If you’re passionate about technology, enjoy working with people, and want to grow your career while making a real difference, we’d love to hear from you.
Success Profile
- Leading Complexity
- Leading People
- Leading the Business
- Leading Self
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island
Salary : $59,795 - $122,400