Front Desk

Front Desk

Position Overview

We are seeking a versatile and proactive professional to join our office team. In this dual-role position, you will serve as the face of our agency and a vital coordinator for our daily operations. You will ensure a high-quality experience for clients and staff by managing front-desk operations and providing critical backup support for our Field Staff as a Home Health Aide.

• Front Desk Responsibilities

  • Serve as the first point of contact and face of the office, providing a welcoming and professional experience for clients, caregivers, and visitors.
  • Answer and direct incoming phone calls promptly and courteously.
  • Assist with scheduling client visits, caregiver assignments, and appointments.
  • Communicate effectively with clients, caregivers, and office staff regarding schedule changes and service needs.
  • Maintain accurate client and employee records and ensure documentation is complete and organized.
  • Assist with intake paperwork, data entry, filing, and other administrative tasks.
  • Monitor and respond to office emails, messages, and inquiries.
  • Help coordinate daily office operations to ensure an efficient workflow.
  • Maintain a clean, organized, and professional reception area.
  • Provide excellent customer service by addressing questions, concerns, and requests in a timely manner.
  • Assist management with special projects and perform other duties as needed to support the agency's operations.

• Field Home Health Aide Responsibilities

  • Assist clients with personal care, including bathing, grooming, dressing, and toileting.
  • Provide mobility assistance and support with transfers, walking, and positioning.
  • Assist with meal preparation, feeding, and light housekeeping duties.
  • Provide companionship and emotional support to clients.
  • Observe and report changes in client condition to supervisory staff.
  • Follow individualized care plans and agency policies.
  • Document services provided accurately and submit required reports on time.
  • Maintain a safe, clean, and comfortable environment for clients.
  • Follow all infection control, safety, and confidentiality guidelines.

• One year experience as a HHA or a CNA but not required

• Previous experience in an office setting or administrative role is preferred.

• High School Diploma or equivalent.

• Proficiency in multi-line phone systems and basic computer software.

• Exceptional verbal and written communication skills with a polished, professional demeanor.

• Ability to commit to 40 hours per week within standard office hours 8am to 4:30pm

• A compassionate attitude, the ability to remain calm under pressure, and a strict commitment to confidentiality.

At BrightStar Care, we value our employees and their well-being. We offer a best-in-class benefits package, including

• Weekly pay with direct deposit and ZayZoon daily pay options.

• Vitable health insurance, exclusive employee discounts, and gift programs.

• We prioritize promotion from within and provide specialized training for scheduling systems.

• Join an Enterprise Champion for Quality 14 years running and a HomeCare Pulse Employer of Choice.

• Access to ConnectTeam communication and mobile-integrated operations.

BrightStar Care locations are independently owned and operated. We are an Equal Opportunity Employer and do not discriminate on the basis of race, ethnicity, gender, veteran status, disability, or any other protected class.