What are the responsibilities and job description for the Patient Services Coordinator position at BrightSpring Health Services?
Patient Services Coordinator
Job Locations
US-KY-LOUISVILLE
| ID | 2026-186421 | Line of Business | Adoration Home Health and Hospice | Position Type | Full-Time |
Adoration Home Health and Hospice
The Patient Services Coordinator (Non-Clinical) is responsible for scheduling home visits for field staff and supporting the coordination of patient care under the direction of the Clinical Manager. This role ensures effective utilization of clinical resources to optimize care center capacity and adherence to utilization guidelines, while facilitating communication with field staff, patients, and the Clinical Manager.
- Transfers callers to the appropriate person or department; and takes messages when needed and relays messages to the appropriate person in a timely manner
- Prepares envelopes and packages for mail; and distributes incoming mail to the appropriate person or department in a timely manner
- Maintains adequate supply of admission packs and other printed materials for the agency, medical supplies, and office supplies; and ensures office equipment (i.e., copier/printer) remains in good working order
Greets visitors and answers incoming calls from patients, staff, physician offices, referral sources, etc. in a courteous, professional, and timely manner
- High school graduate or GED
- Minimum of two (2) years of administrative experience in a healthcare environment, preferably in home health and/or hospice, preferred
- Sound knowledge of the framework, organization, and function of home care including eligibility requirements
- Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
- Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
- Ability to work independently and in a team environment
- Excellent, oral, written, and interpersonal communication skills
- Professional appearance and demeanor
Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit www.adorationhealth.com. Follow us on Facebook and LinkedIn.
Luna
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.