What are the responsibilities and job description for the Patient Service Coordinator - Non Clinical position at BrightSpring Health Services?
Overview
The Patient Services Coordinator (Non-Clinical) is responsible for scheduling home visits for field staff and supporting the coordination of patient care under the direction of the Clinical Manager. This role ensures effective utilization of clinical resources to optimize care center capacity and adherence to utilization guidelines, while facilitating communication with field staff, patients, and the Clinical Manager.
Responsibilities
• Schedule patient assessment visits, including Oasis visits, in a timely manner.
• Prepare weekly clinical schedules and review daily to identify capacity opportunities and ensure productivity standards.
• Assign clinicians to geographic areas efficiently, matching skills to care needs and optimizing capacity.
• Reschedule missed visits within the current week or escalate to Clinical Manager.
• Collaborate with field clinicians to ensure all ordered patient visits are scheduled and completed.
• Manage scheduling-related calls from patients and staff; refer clinical or performance issues to Clinical Manager.
• Monitor hospitalized patients and ensure appropriate team follow-up.
• Complete schedules including required orders and services (e.g., lab draws, supervisory visits, add-on visits).
• Maintain supply closet, ensuring supplies are current and properly packaged; coordinate field supply needs.
• Support Clinical Manager in timely communication with patients, clinicians, referral sources, BD team, and office staff.
• Run applicable reports and take appropriate workflow actions.
• Assist with patient transfers between care centers and/or Hospice services
Qualifications
• High school diploma or GED required
• Minimum 1 year administrative experience in a healthcare setting
• Scheduling experience in healthcare preferred