Operational Support Specialist

Our Company

BrightSpring Health Services

Overview

Join a team of passionate and caring people who make a difference in people’s lives. The Operational Support Specialist is aligned regionally to assist in ensuring the Company’s mission and initiatives are reaching our operations and driving quality results. You will be serving consumers with intellectual and developmental disabilities in a group or independent living home-like setting.

Responsibilities

• Train and monitor QIDPs to provide overall quality services to individuals receiving ICF services
• Train and monitor QIDPs to be able to write, review and in-service staff on Behavioral Support Plans
• Audit existing Behavioral Support Plans
• Provide operational support to critical areas, in alignment with Regional team, to ensure long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff
• Provide operational and location staff education on quality deliverables
• Track survey results and assist with survey preparation
• Review and monitor quarterly safety committee workbooks
• Monitor infection control issues (masks, PPE, cleaning schedules, etc.)
• Audit operational documentation and incident reports
• Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
• Assist, monitor, and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
• Provide active treatment monitoring
• Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
• Train and coach various operational positions based on each team member's skillset
• Manage the overall teams network site to ensure accurate data and materials are available
• Other duties as assigned

Qualifications

• Bachelor’s degree in Human Services
• At least one year experience working with individuals with developmental disabilities
• Ability to work in group home or independent living home-like settings
• Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
• Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
• Maintain state regulatory certifications, as required by state/program requirements
• Extensive Travel required
• Non-traditional work schedule expected

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.