What are the responsibilities and job description for the Intake Coordinator - Hospice position at BrightSpring Health Services?
Intake Coordinator - Hospice
Job Locations
US-PA-CAMP HILL
| ID | 2025-168750 | Line of Business | Grane Home Health & Hospice | Position Type | Full-Time |
Grane Home Health & Hospice
Office Location:1200 Camp Hill Bypass, Suite 205 Camp Hill, PA 17011
Hours: Monday-Friday 8AM-4:30PM
LPN IS REQUIRED
Our Hospice Intake Coordinators are the heart of our organization who support patients by maintaining a seamless transition of the patient intake process from initial referral contact to admission. Take this chance to make a meaningful impact with your career today!
Our comprehensive benefits include:
- Short- and long-term disability
- Life insurance
- Paid time off
- 401(k) program
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Vendor discounts
Medical and dental benefits
- Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources
- Completes the intake process from initial referral contact to hospice admission
- Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
- Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions
- Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes
- May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources
- Documents pertinent information regarding the patient's demographics, medical condition, medications and treatments, and service being requested
- Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission
- Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care
- Effectively communicates hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers
- Ensures face-to-face has been arranged if needed
- Ensures compliance with all state and federal referral and intake regulatory requirements.
- Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate
- Establishes and maintains positive working relationships with current and potential referral sources
- Initiates initial and ongoing insurance authorization
- Explains the Company's policies, procedures, and programs to referral sources, patients and families
- Follows through on requests for marketing information
- Builds and monitors community and customer perceptions of the Company as a high quality provider of services
- Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
- Maintains comprehensive working knowledge of the Company's contractual relationships and ensure that patients are admitted according to contract provisions
- Maintains comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company
- Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure
- At least two years of healthcare experience preferably in hospice operations
- Demonstrates a working knowledge of insurance reimbursement guidelines
At Grane Home Health & Hospice, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of home health and hospice services, thoughtfully tailored to the individual needs of patients and families. Grane Home Health & Hospice, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit www.granehomehealthandhospice.com. Follow us on Facebook and LinkedIn.
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.