What are the responsibilities and job description for the Customer Service Pharmacy Technician position at BrightSpring Health Services?
Overview
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!
We offer:
- DailyPay
- Flexible schedules
- Competitive pay
- Shift differential
- Health, dental, vision and life insurance benefits
- Company paid STD and LTD
- Tuition Assistance
- Employee Discount Program
- 401k
- Paid time off
- Tuition reimbursement
- Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
This person will:
- Answer and submit inquiries regarding patient information and medication therapies
- Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
- Assist the pharmacist with facility and physician office communications
- Obtain patient information for our database by calling patient care representatives and physician offices
- Utilize judgement in knowing when to escalate issues to the management level
- Utilize various programs such as Outlook, Excel and Microsoft Word
- Complete assigned projects upon request in a timely manner
- Perform other tasks as assigned
Qualifications
- High school diploma or equivalent is required
- One year of previous experience with direct client communication - customer service
- Prior healthcare/pharmacy experience preferred
- Strong computer and data entry skills
- Must have good oral communication skills, attention to detail, and problem solving skills
- Pharmacy Technician Certification preferred
Salary : $20 - $23