Senior Sales Program Manager

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are looking for a Sales Program Manager to join our growing team! In this role, you will manage the end-to-end delivery of sales and referral programs that drive acquisition, engagement, and loyalty within the Brightspeed Consumer business. You will ensure clear communication, operational accuracy, and measurable results. Working across Sales, Marketing, Care, and Operations, you will translate program strategy into seamless execution - supporting Brightspeed’s mission to connect more customers to fast, reliable internet.

As a Sales Program Manager, your duties and responsibilities will include:

• Lead day-to-day management and optimization of Brightspeed’s sales and referral programs, ensuring accurate setup, tracking, and fulfillment
• Collaborate with Marketing, Sales, and Channel Operations to launch and promote referral campaigns that align with consumer sales priorities and brand messaging
• Develop and maintain program documentation, process guides, and communication materials to support consistent execution and field readiness
• Monitor program performance, providing reporting and insights on participation, conversions, incentive payouts, and ROI
• Partner with Analytics and Finance teams to validate data accuracy, track budget utilization, and support forecasting for referral incentives
• Coordinate with IT and vendor teams to maintain referral systems, troubleshoot issues, and implement enhancements
• Ensure programs comply with legal, privacy, and financial controls while maintaining an excellent participant experience
• Support additional consumer sales initiatives and incentive programs as part of the Sales Programs team
• May perform other duties as assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent work experience
• 3 years of experience in program or project management, sales operations, or marketing operations
• Experience coordinating cross-functional initiatives and managing program performance metrics
• Strong program and project management capabilities with attention to detail and operational discipline
•  Analytical thinker able to interpret data and translate insights into actionable improvements
• Proficient in Microsoft Excel, PowerPoint, and CRM/marketing systems (e.g., Salesforce, HubSpot)
• Excellent written and verbal communication skills with the ability to influence across functions.
• Strong collaboration and stakeholder engagement skills
• Ability to manage multiple projects in a fast-paced environment with shifting priorities

BONUS POINTS FOR:

• Experience managing referral, loyalty, or incentive programs in a consumer sales or telecom environment
• Familiarity with Brightspeed products, sales channels, and customer acquisition processes
• Project management certification (PMP, CAPM, or equivalent)

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice